Features:
Ticketing
Incorporate the tracking of requests and non-conformities.
Our main features
Ticket management
Manage all incidents, requests, and non-conformities as tickets.
Integrated tracking makes it easy to convert requests into plannable activities.
Track time spent on tickets and consolidate this information into a dedicated activity for planning recurring support or maintenance work.
Receive tickets by email
Define IMAP inboxes to receive requests by email and automatically integrate them into tickets.
This way users can submit their requests directly via email, simplifying communication and requirements tracking.
Ticket delays
Track the deadlines associated with your tickets and meet your service commitments. Quickly identify emergencies and prioritize your actions to optimize customer satisfaction.
Synchronization
Maintain the link between the initial request, expressed as a ticket, and its treatment as an Activity integrated into the project planning.
Key information is automatically synchronized to ensure consistent and dynamic tracking.
Tokens on tickets
Manage your customer’s ticket comsuption using a token system.
Easily track the volume ordered, used, accepted and billed.