Hi,
To make the story short, I have been using Projeqtor for some time in my organisation, and now am hoping to extend its use to other projects.
However I have a blocking "specification" for the use of Tickets, which is to be able to log real work in the past...
I do have some code which is working, but am currently stuck on how to allow multiple resources to work on one ticket. One solution I'm thinking about is to extend the Ticket class to include something similar to the "assignments" that are used on Activities : for one Activity, I can have multiple assignments, and the real work on the Activity (as given by the associated planningelement) is the sum of work on each assignment.
Do you think it would be possible to do the same thing on Tickets ? (one ticket -> multiple assignments) ?
At this time I can only ask for your advice, and hope by the end of it to submit our changes for your evaluation. I really would like to give back by contributing something to the project !
Yes you can use assignment, but not the way it's done for activities.
Work management on tickets must remain fluent and transparent for users.
It should not be mandatory to create assignement before entering work. Creation of the assignement should be automatic and hidden.
It you come to a fkuent and clean solutrion, I would be pleased to integrate your work in community version.
You are right, "Creation of the assignement should be automatic and hidden" => will definitely make things easier for users.
Thanks for the encouragement, I definitely hope we can manage a clean solution!