Using ProjeQtor in a Professional environment, for project management we are looking to deploy it as a tool for technical support at this moment.
The tickets are treated internally but we are wondering if there is a possibility of assigning a ticket to a specific client. Like there is in Projects?
We are aware of the possibility to use requestor as an option but projeqtor is used only internally so clients do not have access to the interface and there is no need of them being informed of the progress of work . We would only need this to be able to do statistics.
This would allow us to do statistical analysis on all of our support issues.
Thank you for you answers
Ana
Hello,
For this moment it's not possible to assign a ticket to a specific client like for a project, but you can create a project global support and sub-projects per client.
In fact it could be possinle with our "Screen Customization" plugin.
You'd be able to create new field "idClient".
This syntax will be recognized by the framework as a list of clients, proposing default behaviors for clients (filters, display in list, ...)