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..com/manual/manual.php?section=Today issues "404 not found"

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(@gerold-kriechbaumergmx-net)
Posts: 8
Active Member
Topic starter
 
[#1992]

Hi all,

In the Logo Area clicking the Help icon will NOT open the online user manual but issues "404 not found".

I have already read the topic Manual - File does not exist, but this topic does not solve my issue.

ProjeQtOr has been installed as suggested at a web hosting provider and will be called by using a sub-domain e.g. "pm.examples.com" and the Help icon calls "pm.examples.com/manual/manual.php?section=Today" which leads to "404 not found".

The access rights for the directories are set to 755 and for the files they are set to 644 respectively.

Any suggestions how to solve this issue?

Thanks for your answers.

Gary


 
Posted : 15 Sep 2014 23H25
(@babynus)
Posts: 14952
Member Admin
 

Strange : it works fine on Demo instance, with similar configuration.

It must be something with Apache configuration.
Maybe you can find interesting message in Apache log files.


 
Posted : 17 Sep 2014 18H24
(@gerold-kriechbaumergmx-net)
Posts: 8
Active Member
Topic starter
 

As an example, in the Apache log file, the following can be found:

[23/Sep/2014:02:20:03 +0200] "GET /manual/manual.php?section=User HTTP/1.1" 404 409 "http://sub-domain.domain.com/view/main.php" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.120 Safari/537.36"
[23/Sep/2014:02:20:04 +0200] "GET /errors/404.jpg HTTP/1.1" 200 50656 "http://sub-domain.domain.com/manual/manual.php?section=User" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.120 Safari/537.36"

Because I'm only a web application user not a web application developer, I cannot interpret the text and numbers.

So do YOU see anything in these lines what could lead to a solution for the problem?


 
Posted : 23 Sep 2014 4H40
(@babynus)
Posts: 14952
Member Admin
 

Hi,

Second error line is just an Apache default behavior to try and display an error image (404.jpg).
Only first error must be concidered.
Page /manual/manual.php is not fond : possibly the root directory is not the expected one.
Check for root directpry of your virtualhost sub-domain.domain.com, it should point to Projector root directory, where /manual can be found.


 
Posted : 23 Sep 2014 16H03
(@gerold-kriechbaumergmx-net)
Posts: 8
Active Member
Topic starter
 

Check for root directpry of your virtualhost sub-domain.domain.com, it should point to Projector root directory, where /manual can be found.

The sub-domain pointing is defined like the following:

The /ProjeQtOr folder looks like the following:

The /ProjeQtOr/manual folder looks like the following:

Any further ideas or suggestions?


 
Posted : 24 Sep 2014 2H40
(@babynus)
Posts: 14952
Member Admin
 

Very strange, all seems correct.

Could you try to directly access to http://sub-domain.domain.com/manual/manual.php
and check for apache error if any.


 
Posted : 24 Sep 2014 17H46
(@gerold-kriechbaumergmx-net)
Posts: 8
Active Member
Topic starter
 

Accessing sub-domain.domain.com/manual/manual.php directly, results to this apache log file entry, which I guess is similar:

"GET /manual/manual.php HTTP/1.1" 404 409 "-" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.120 Safari/537.36"

Still further ideas or suggestions?


 
Posted : 24 Sep 2014 20H48
(@babynus)
Posts: 14952
Member Admin
 

It really seems to be an apache configuration.
Maybe you have some directory directive with deny clauses or something like that (I'm not an apache expert)
It may be in httpd.conf or other included files or in .htacces file (do you have any .htaccess file ?)

What you can try, as a test :

1) set access right to 777 to this /files/manual directory and contained files, and then try and access directly to sub-domain.domain.com/manual/manual.php

2) then retrieve /manual directory from install package, copy it for instance under /files, set access right to 777 to this /files/manual directory and contained files, and then try and access directly to sub-domain.domain.com/files/manual/manual.php

If 1) works, then it is the solution.
If 2) works but not 1) then it is sure it is an apache configuration issue.


 
Posted : 24 Sep 2014 22H31
(@gerold-kriechbaumergmx-net)
Posts: 8
Active Member
Topic starter
 

Maybe you have some directory directive with deny clauses or something like that (I'm not an apache expert)

I'm sorry, but I do know nothing about "directory directive with deny clauses".

It may be in httpd.conf or other included files or in .htacces file ...

I guess that httpd.conf is accessible only by using my web hosters' web application menu (called Httpd Spezial) and it looks and is set for the sub-domain like the following:

... (do you have any .htaccess file ?)

In all the directories which are accessible for me, I could not find any .htaccess file.

1) set access right to 777 ...

The access rights are currently 755 for all directories and 644 for all files. I have not changed any access rights, but renamed the directory /manual to /man and called manual.php directly by using sub-somain.domain/man/manual.php and - voila - this works! So the directory where manual.php resides can be named anything you like but NOT "/manual"!?

Do you have any idea what is going wrong here?


 
Posted : 25 Sep 2014 2H23
(@babynus)
Posts: 14952
Member Admin
 

Maybe you should ask your web hoster about this limitation.
(why /manual cannot be reached ...)


 
Posted : 25 Sep 2014 2H30
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