Hi,

so i tested to put ${creationDateTime} into my template but ... 🙁

But what ?
What is result ?
${creationDateTime} still displayed or replaced with blank ?

I've just tested, and it works fine...

My template :

My email trigger :

The email received :

Here is what i get :

check that there is no "hidden" html code in the field.
You can switch editor to html format or simply : cut text, copy is simple text editor (notepad), copy from text editor, paste on template.

I have something called "class=scayt-misspell-word", what is that ?

It is interaction of the spell checker...
Remove extra html.
You must have ${creationDateTime} in one single work in the html code

All right, thanks

Hm, one more question :

Can i display the name of the responsible of a project when i use "Ticket" event ?

A ticket depend of a Project, and i want to display the name of the project's responsible.

No, only information of the current item is available.

Ok, can you explain this note (in you F1 help) please ? looks like i don't understand well :

for properties referencing external item, such as idXxxxx, use ${nameXxxxx} to display name of item instead of its id for instance ${nameProject} will display the name of the project, as ${idProject} will display the id of the project

This meams that when you have a reference to an object, referencing another object, like idXxxx
> for instance idProject in Ticket
you can display the name of the references object instead of its id
> for instance name of the project
by using field ${nameXxxx} instead of ${idXxxx}
> for instance ${nameProject} to display the name of the project, ${idProject} would display the id of the project

Ok thanks for your help.