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error report

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(@durou-c)
Posts: 468
Contributor
Topic starter
 
[#3338]

I've got an error message for Tickets report:

2016-04-26 09:38:46.964 ** ERROR ** ERROR **
2016-04-26 09:38:46.964
** ERROR ** on file '/var/www/projeqtor/tool/projeqtor.php' at line (936)
2016-04-26 09:38:46.964
** ERROR ** cause = Undefined variable: logLevel
2016-04-26 09:39:32.241 ===== TRACE ===== NEW CONNECTED USER 'fde'
2016-04-26 14:31:38.470
** ERROR ** ERROR **
2016-04-26 14:31:38.477 ** ERROR ** on file '/var/www/projeqtor/tool/projeqtor.php' at line (936)
2016-04-26 14:31:38.478 ** ERROR ** cause = Undefined variable: logLevel
2016-04-26 14:33:04.457 ** ERROR ** ERROR **
2016-04-26 14:33:04.457
** ERROR ** on file '/var/www/projeqtor/external/pChart/pChart.class' at line (3184)
2016-04-26 14:33:04.457
** ERROR ***** cause = imagepng(): Unable to open '../file/report//user5_ticketYearlyReport_20160426_143304_1.png' for writing: No such file or directory


 
Posted : 26 Apr 2016 16H34
(@richard-pare)
Posts: 165
Active Member
 

Check if the "report" directory exist.
Check if your web server user has access to write on directory.


 
Posted : 26 Apr 2016 22H10
(@durou-c)
Posts: 468
Contributor
Topic starter
 

report directory exist.
acess write could be ok.

I try again, and receive this message:

2016-04-27 07:25:03.558 ===== TRACE ===== NEW CONNECTED USER 'dep'
2016-04-27 07:25:31.183 ** ERROR ** ERROR **
2016-04-27 07:25:31.183
** ERROR ** on file '/var/www/projeqtor/external/pChart/pChart.class' at line (3184)
2016-04-27 07:25:31.183
** ERROR ***** cause = imagepng(): Unable to open '../file/report//user5_ticketYearlyReport_20160427_072531_1.png' for writing: No such file or directory


 
Posted : 27 Apr 2016 9H27
(@durou-c)
Posts: 468
Contributor
Topic starter
 

screen shot of the error message


 
Posted : 27 Apr 2016 9H32
(@durou-c)
Posts: 468
Contributor
Topic starter
 

I find the problem

It was write Files, and on global parameter it was .../File/report/

just add "s" to file and it's ok now.


 
Posted : 27 Apr 2016 10H01
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