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Hello,
One of our users on a separate instance wishes to export a list of tickets that were resolved by a specific resource and then have the contacts (we use contacts internally as the recipients of the tickets) but also have the Contact email adresses in said export
This is to be able to have all adresses and be able to contact them all at once
However, in Screen Customization, the email is just a varchar that can't seem to be referenced somewhere else and I have not found a way to add it to the tickets
This would also help when we need to contact the recipient without going into another screen every time
Thank you
Exporting fields from external object is not possible/
With screen customization, you can possibly have a workaround
Define email field on Ticket.
Set it readOnly
Set default value as (something like, not tested the syntax)
###EVAL### $value=SqlList::getFieldFromId('Contact',$this->idContact,'email');
The Default value will get email from contact and store it on email of ticket
Setting readonly will have this field calculated on each change.