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Is it possible to send a reply to external reference

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(@magast)
Posts: 42
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[#7487]

Hello out there,
if i got mails from IMAP automatically and create tickets from it, is it possible to send automated reply to the mail address stored in the external reference ?

Best regards.
Markus Gasteiger


 
Posté : 13 Avr PM 14:044
(@babynus)
Posts: 14952
Membre Admin
 

No
Simply because external reference can store anything, not only an email address (and was not designed for this purpose)


 
Posté : 13 Avr PM 15:044
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