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Jan
 Jan
(@kobetsu)
Posts: 101
Active Member
Topic starter
 
[#4837]

Hi

PQ version: 6.5.0

I have strange display of tickets fields on CLOSED-like status.

On status COMPLETED, CANCELLED and any others all is fine:

but on CLOSED status I have:

Can you please tell me why ?


 
Posted : 12 Dec 2017 16H44
(@babynus)
Posts: 14952
Member Admin
 

Issue occurs when Customization sets "Work Element" as Locked.


 
Posted : 12 Dec 2017 17H14
Jan
 Jan
(@kobetsu)
Posts: 101
Active Member
Topic starter
 

Ha!

seems it is linked with visibility of buttons "dispatch work" and/or "start work":

When these buttons are visible on status CLOSED then I have this effect.
If I make these buttons NOT visible I do not have this effect.


 
Posted : 12 Dec 2017 17H15
(@babynus)
Posts: 14952
Member Admin
 

Thanks for the information.
Added as note on Ticket #3141.


 
Posted : 13 Dec 2017 12H01
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