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projeqtor configuration

Leonard · 2019-02-23T14:41:41Z

I work as an IT support and for a good reason with the amount of clients walking in and out of our office during working ours is kind of frustrating and for this reason we decided to get a ticket system to reduce the disturbances we get during working hours. We chose to use Projeqtor because my manager find it very convenient and reliable and I should be in charge of the administration of this wonderful ticketing system you created. I have a couple of questions:- 1. how does a user send a ticket. i would be very happy and glad if i get a very detailed description on this since I am but a beginner. 2. is it possible to create two different ticket dashboards. We have two different issues to address at work and we think it would be super nice if it is possible to create multiple ticket dashboards to address different issues separately. 3.how do I set the mailing notification up so users, managers, supervisors etc get notified when a ticket is closed, in pending status etc. Best regards Dzahli.

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Last Post by babynus 7 years ago

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Leonard

(@dzahli)

Posts: 23

Active Member

Topic starter

Where do I find a complete history of every thing done in Projeqtor as a Project leader?
For example, I work on a ticket and close it, is there a history that shows who work on a ticket and closed a ticket?
Thank you.

Posted : 23 May 2019 17H51

alainforma

(@alain-fourastie)

Posts: 366

Member Moderator

hi,

There are two possibilities to display the history of one element.
First. If the history is not displayed in the detail area of the element, go to the user parameters, then, heading "graphic interface behavior - display history - option: yes or on request
Secondly go to "report" then miscalleanous - then various details of history of item and display it by category and by id
regards

Posted : 23 May 2019 18H48

Leonard

(@dzahli)

Posts: 23

Active Member

Topic starter

Thank you very much for the help. I was able to find what I want.
Just today I encounted another problem, Everything was working very fine when some users started calling in that they cant login and to verify I had to logout and login myself and I could not login anymore, I tried logging in too as an administrator and it is not working. How do I solve this probelm, hope to read back fom you soon.
Kind regards,
Leonard.

Posted : 11 Jun 2019 17H17

babynus

(@babynus)

Posts: 14952

Member Admin

Check log file and post any error here.

Posted : 11 Jun 2019 18H24

Leonard

(@dzahli)

Posts: 23

Active Member

Topic starter

2019-06-11 14:21:39.163 ===== TRACE ===== NEW CONNECTED USER 'hhaa' (using remember me feature)
2019-06-11 14:21:44.762 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:21:44.765 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:21:44.767 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:21:56.242 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:21:56.246 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:21:56.248 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:22:33.866 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:22:33.870 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:22:33.873 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:22:37.752 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:22:37.755 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:22:37.758 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:22:47.488 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:22:47.491 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:22:47.494 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:23:03.037 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:23:03.041 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:23:03.043 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:23:21.851 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:23:21.855 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:23:21.857 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:23:43.554 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:23:43.557 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:23:43.561 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:24:03.867 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:24:03.871 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:24:03.874 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:24:19.446 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:24:19.449 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:24:19.452 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:26:46.401 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:26:46.406 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:26:46.409 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:26:49.061 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:26:49.065 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:26:49.068 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:27:04.575 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:27:04.579 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:27:04.582 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:28:34.569 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:28:34.573 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:28:34.576 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:29:38.473 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:29:38.477 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:29:38.480 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:29:53.393 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:29:53.397 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:29:53.400 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:31:43.357 ===== TRACE ===== DISCONNECTED USER 'hhaa'
2019-06-11 14:31:43.661 ===== TRACE ===== NEW CONNECTED USER 'hhaa' (using remember me feature)
2019-06-11 14:35:31.449 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:35:31.454 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:35:31.457 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:35:56.087 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:35:56.092 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:35:56.095 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:54:05.520 ===== TRACE ===== DISCONNECTED USER 'hhaa'
2019-06-11 14:54:05.786 ===== TRACE ===== NEW CONNECTED USER 'hhaa' (using remember me feature)
2019-06-11 14:54:06.693 ===== TRACE ===== NEW CONNECTED USER 'hhaa' (using remember me feature)
2019-06-11 14:55:56.493 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:55:56.498 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:55:56.501 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:56:07.566 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:56:07.570 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:56:07.574 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:56:37.134 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:56:37.138 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:56:37.142 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:59:18.431 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:59:18.436 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:59:18.439 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:59:25.357 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:59:25.361 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:59:25.365 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 14:59:39.830 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 14:59:39.835 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 14:59:39.839 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:02:53.712 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:02:53.717 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:02:53.720 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:04:21.883 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:04:21.887 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:04:21.891 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:04:47.428 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:04:47.433 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:04:47.436 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:06:27.574 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:06:27.579 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtortoolprojeqtor.php' at line (3701)
2019-06-11 15:06:27.583 ** ERROR ** [V8.0.2] cause = file_get_contents(): php_network_getaddresses: getaddrinfo failed: No such host is known.
2019-06-11 15:06:27.587 ===== TRACE ===== Cannot check Version at http://projeqtor.org/admin/getVersion.php
2019-06-11 15:06:27.590 ===== TRACE ===== Maybe allow_url_fopen is Off in php.ini...
2019-06-11 15:06:29.296 ===== TRACE ===== DISCONNECTED USER 'vvggg'
2019-06-11 15:06:38.766 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:06:38.770 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:06:38.774 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:06:56.802 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:06:56.806 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:06:56.810 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:06:57.969 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:06:57.973 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:06:57.977 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:06:59.265 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:06:59.269 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:06:59.273 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:07:02.648 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:07:02.653 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:07:02.656 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:07:08.029 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:07:08.033 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:07:08.039 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:07:19.580 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:07:19.585 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:07:19.591 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:07:25.113 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:07:25.119 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:07:25.124 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:07:28.880 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:07:28.902 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:07:28.905 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:07:35.574 ===== TRACE ===== Login error for user 'vvgg'
2019-06-11 15:07:45.305 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:07:45.310 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:07:45.314 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:07:54.514 ===== TRACE ===== DISCONNECTED USER 'hhaa'
2019-06-11 15:08:13.679 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:08:13.684 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:08:13.688 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:08:35.353 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:08:35.357 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:08:35.362 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:08:45.242 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:08:45.247 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:08:45.251 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:08:51.195 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:08:51.199 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:08:51.203 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:10:00.404 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:10:00.409 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:10:00.412 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:10:02.247 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:10:02.251 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:10:02.255 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:10:57.769 ===== TRACE ===== user 'vvgg' locked - too many tries
2019-06-11 15:10:57.854 ===== TRACE ===== Login locked for user 'vvgg'
2019-06-11 15:11:38.294 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:11:38.298 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:11:38.303 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:12:33.446 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:12:33.450 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:12:33.454 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:12:38.931 ===== TRACE ===== user 'admin' locked - too many tries
2019-06-11 15:12:39.025 ===== TRACE ===== Login locked for user 'admin'
2019-06-11 15:13:00.446 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:13:00.450 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:13:00.454 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:13:05.485 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:13:05.489 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:13:05.493 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:14:25.863 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:14:25.869 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:14:25.873 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:33:54.138 ===== TRACE ===== user 'admin' locked - too many tries
2019-06-11 15:33:54.248 ===== TRACE ===== Login locked for user 'admin'
2019-06-11 15:34:23.368 ===== TRACE ===== user 'admin' locked - too many tries
2019-06-11 15:34:23.414 ===== TRACE ===== Login locked for user 'admin'
2019-06-11 15:36:00.283 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:36:00.288 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:36:00.291 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:36:12.644 ===== TRACE ===== user 'admin' locked - too many tries
2019-06-11 15:36:12.685 ===== TRACE ===== Login locked for user 'admin'
2019-06-11 15:39:02.100 ===== TRACE ===== user 'vvgg' locked - too many tries
2019-06-11 15:39:02.163 ===== TRACE ===== Login locked for user 'vvgg'
2019-06-11 15:39:29.741 ===== TRACE ===== user 'vvgg' locked - too many tries
2019-06-11 15:39:29.794 ===== TRACE ===== Login locked for user 'vvgg'
2019-06-11 15:39:44.487 ===== TRACE ===== user 'vvgg' locked - too many tries
2019-06-11 15:39:44.519 ===== TRACE ===== Login locked for user 'vvgg'
2019-06-11 15:40:16.617 ===== TRACE ===== Login error for user 'guest'
2019-06-11 15:40:19.530 ===== TRACE ===== Login error for user 'guest'
2019-06-11 15:40:26.442 ===== TRACE ===== Login error for user 'guest'
2019-06-11 15:41:57.740 ===== TRACE ===== user 'vg' locked - too many tries
2019-06-11 15:41:57.783 ===== TRACE ===== Login locked for user 'vg'
2019-06-11 15:42:19.199 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:42:19.204 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:42:19.207 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:43:11.822 ===== TRACE ===== user 'admin' locked - too many tries
2019-06-11 15:43:11.860 ===== TRACE ===== Login locked for user 'admin'
2019-06-11 15:43:40.846 ===== TRACE ===== user 'vvgg' locked - too many tries
2019-06-11 15:43:40.878 ===== TRACE ===== Login locked for user 'vvgg'
2019-06-11 15:44:53.466 ===== TRACE ===== NEW CONNECTED USER 'vg'
2019-06-11 15:45:03.094 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:45:03.099 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtortoolprojeqtor.php' at line (3701)
2019-06-11 15:45:03.102 ** ERROR ** [V8.0.2] cause = file_get_contents(): php_network_getaddresses: getaddrinfo failed: No such host is known.
2019-06-11 15:45:03.106 ===== TRACE ===== Cannot check Version at http://projeqtor.org/admin/getVersion.php
2019-06-11 15:45:03.111 ===== TRACE ===== Maybe allow_url_fopen is Off in php.ini...
2019-06-11 15:45:38.169 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:45:38.174 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:45:38.177 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:46:18.403 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:46:18.407 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:46:18.411 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:47:01.219 ===== TRACE ===== Login error for user 'admin'
2019-06-11 15:47:04.695 ===== TRACE ===== Login error for user 'admin'
2019-06-11 15:47:26.535 ===== TRACE ===== NEW CONNECTED USER 'admin'
2019-06-11 15:47:49.276 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:47:49.280 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtortoolprojeqtor.php' at line (3701)
2019-06-11 15:47:49.283 ** ERROR ** [V8.0.2] cause = file_get_contents(): php_network_getaddresses: getaddrinfo failed: No such host is known.
2019-06-11 15:47:49.287 ===== TRACE ===== Cannot check Version at http://projeqtor.org/admin/getVersion.php
2019-06-11 15:47:49.291 ===== TRACE ===== Maybe allow_url_fopen is Off in php.ini...
2019-06-11 15:55:48.700 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:55:48.705 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:55:48.709 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:56:49.460 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:56:49.464 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:56:49.468 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 15:57:11.124 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 15:57:11.129 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 15:57:11.133 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 16:10:05.191 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 16:10:05.196 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 16:10:05.199 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 16:10:20.244 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 16:10:20.249 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 16:10:20.253 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 16:10:41.739 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 16:10:41.743 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 16:10:41.747 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 16:10:57.363 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 16:10:57.373 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 16:10:57.377 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 16:17:35.999 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 16:17:36.003 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 16:17:36.007 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 16:17:56.195 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 16:17:56.200 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 16:17:56.203 ** ERROR ** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2019-06-11 16:18:04.327 ** ERROR ** [V8.0.2] ERROR **
2019-06-11 16:18:04.332 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtormodelUserMain.php' at line (1274)
2019-06-11 16:18:04.335 ** ERROR ***** [V8.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials

Posted : 11 Jun 2019 18H38

babynus

(@babynus)

Posts: 14952

Member Admin

Something is wrong with your LDAP server.

Posted : 11 Jun 2019 18H58

Leonard

(@dzahli)

Posts: 23

Active Member

Topic starter

Hello Admin,
I have a problem with my projeqtor sending email even after configuring the mailing parameteres.
I get the following error when I try to send am email:

SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

What do you think is the problem and what do you think i should do? Thank you.

Posted : 16 Jul 2019 19H31

babynus

(@babynus)

Posts: 14952

Member Admin

In the global parameter screen, where you configure the email sending, you have a button to test the configuration.
Try it, you shuld get an explicit error.
You can also have a look at log file to get more information about the error.

Posted : 17 Jul 2019 12H30

Leonard

(@dzahli)

Posts: 23

Active Member

Topic starter

Yes I did a test and it reurned the following error :
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Posted : 17 Jul 2019 16H27

babynus

(@babynus)

Posts: 14952

Member Admin

You must have more explicit error in projeqtor log file

Posted : 17 Jul 2019 16H42

Leonard

(@dzahli)

Posts: 23

Active Member

Topic starter

This is what I found in the log file:
I hope this helps. Thank you.

2019-07-19 10:13:09.769 ===== TRACE ===== NEW CONNECTED USER '****' (using remember me feature)
2019-07-19 10:17:48.869 ** ERROR ** [V8.0.2] Error sending mail
2019-07-19 10:17:48.873 ** ERROR ** [V8.0.2] SMTP Server : smtp..de
2019-07-19 10:17:48.875 ** ERROR ** [V8.0.2] SMTP Port :
2019-07-19 10:17:48.877 ** ERROR ** [V8.0.2] Mail stored in Database : #512
2019-07-19 10:17:48.880 ** ERROR ** [V8.0.2] PHPMail error : SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
2019-07-19 10:17:48.883 ** ERROR ** [V8.0.2] PHPMail debug :
2019-07-19 10:17:54.310 ** ERROR ** [V8.0.2] Error sending mail
2019-07-19 10:17:54.313 ** ERROR ** [V8.0.2] SMTP Server : smtp.***.de
2019-07-19 10:17:54.316 ** ERROR ** [V8.0.2] SMTP Port :
2019-07-19 10:17:54.318 ** ERROR ** [V8.0.2] Mail stored in Database : #513
2019-07-19 10:17:54.321 ** ERROR ** [V8.0.2] PHPMail error : SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
2019-07-19 10:17:54.323 ** ERROR ** [V8.0.2] PHPMail debug :
2019-07-19 10:48:34.337 ===== TRACE ===== NEW CONNECTED USER '****'
2019-07-19 10:48:35.457 ** ERROR ** [V8.0.2] ERROR **
2019-07-19 10:48:35.467 ** ERROR ** [V8.0.2] on file 'D:xampphtdocsprojeqtortoolprojeqtor.php' at line (3701)
2019-07-19 10:48:35.470 ** ERROR ** [V8.0.2] cause = file_get_contents(): php_network_getaddresses: getaddrinfo failed: No such host is known.
2019-07-19 10:48:35.472 ===== TRACE ===== Cannot check Version at http://projeqtor.org/admin/getVersion.php
2019-07-19 10:48:35.475 ===== TRACE ===== Maybe allow_url_fopen is Off in php.ini...
2019-07-19 10:50:56.230 ** ERROR ** [V8.0.2] Error sending mail
2019-07-19 10:50:56.234 ** ERROR ** [V8.0.2] SMTP Server : smtp.***.de
2019-07-19 10:50:56.236 ** ERROR ** [V8.0.2] SMTP Port :
2019-07-19 10:50:56.239 ** ERROR ** [V8.0.2] Mail stored in Database : #514
2019-07-19 10:50:56.254 ** ERROR ** [V8.0.2] PHPMail error : SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
2019-07-19 10:50:56.257 ** ERROR ** [V8.0.2] PHPMail debug :
2019-07-19 10:54:09.267 ** ERROR ** [V8.0.2] Error sending mail
2019-07-19 10:54:09.270 ** ERROR ** [V8.0.2] SMTP Server : smtp.***.de
2019-07-19 10:54:09.281 ** ERROR ** [V8.0.2] SMTP Port :
2019-07-19 10:54:09.284 ** ERROR ** [V8.0.2] Mail stored in Database : #515
2019-07-19 10:54:09.286 ** ERROR ** [V8.0.2] PHPMail error : SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
2019-07-19 10:54:09.289 ** ERROR ** [V8.0.2] PHPMail debug :

Posted : 19 Jul 2019 12H58

babynus

(@babynus)

Posts: 14952

Member Admin

PHPMail error : SMTP connect() failed.

The credentials you privided are refused by SMTP server.
It can also be because SMTP server requires SSL or TLS and you don't provide correct mean (you can add ssl:// or tls:// as prefix of smtp server name to force on of these modes)

Posted : 25 Jul 2019 12H34

Leonard

(@dzahli)

Posts: 23

Active Member

Topic starter

Hello Admin, is it possible to see a history of what work was done on a ticket?

Posted : 18 Sep 2019 10H41

babynus

(@babynus)

Posts: 14952

Member Admin

You can display history of any item.
In user parameter, select value for "show history".
My advise it to select "on request" => you'll get a new button to show history

Posted : 20 Sep 2019 13H20

Leonard

(@dzahli)

Posts: 23

Active Member

Topic starter

Hello Admin,
I would like to ask if it possible to create my own 'status' and 'mails on event' ?
If yes, how do I do it exactly because I already did that and I do not know why it is not working.
Thank you.

Posted : 04 Oct 2019 11H59

Leonard

(@dzahli)

Posts: 23

Active Member

Topic starter

Hello Admin, I would to ask how i can make creation information visible and editable for every user and every project. Thank you.

Posted : 08 Oct 2019 18H01

babynus

(@babynus)

Posts: 14952

Member Admin

I would like to ask if it possible to create my own 'status' and 'mails on event' ?
If yes, how do I do it exactly because I already did that and I do not know why it is not working.

Why ask if it is possible if you already did it :silly: ?
Possibly it does not work because you did not configure email parameters in global parameters

Posted : 14 Oct 2019 13H37

Leonard

(@dzahli)

Posts: 23

Active Member

Topic starter

I worked around it and I was able to find a solution. Thanks anyway.

I have this other problem and I would like to ask how to solve it. I transferred users from ldap with email username@old.com and now every email address changed to username@new.com, how do i change the email addresses in projeqtor to the new email addresses.

Kind regards.

Posted : 29 Oct 2019 11H19

babynus

(@babynus)

Posts: 14952

Member Admin

I have this other problem and I would like to ask how to solve it. I transferred users from ldap with email username@old.com and now every email address changed to username@new.com, how do i change the email addresses in projeqtor to the new email addresses.

Got to list of users.
Export as CSV (just id and email address)
Open CSV file in Excel or Text editor and change emails (use replace feature)
Use import feature to reimport the file.
Users with corresponding id will be updated.

Posted : 29 Oct 2019 13H44

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