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Hi.
I was wondering if there is a possibility to send several alerts for an expired ticket based on a rule.
As I understand it, the use of unit indicators is based on the due date of a ticket. However, I would like to send alerts / emails even after the due date has expired. For example, every 12 hours for the first 5 days, then once a day until the ticket is closed. Is there such a possibility?
If such a possibility does not exist, I would find it very interesting ...
Many thanks for all your constant and daily commitment to this huge wonderful project.
Have a look at Notifications !
Wow! ... I've forgotten to see in this section. Really impressive!!!
Just a question: where can I find the list of allowed words? I've looked into the guide and found nothing. May you please help me with this list?
Many thanks
For eack field you've got a "helper" section to help you add allowed words.
Many thanks!
One last question: helpers add words prepended by ${...} while inline help and manual refer to #{...}. Just to be double sure, is ${....} the correct choice?
Regards.
The code generated by helpers is the good one.
If my remenbering is correct, first version (contribution from community member) used #{...} format.
We replaced with ${...} as this format is used everwhere else (when required) in projector (email templates, mail titles, ...)
Many thanks!