Hello

we do not reproduce, no error is to be observed with us.
Make sure the email has been entered correctly and check the reception options. If these are known users or known AND assigned to the project...
Put the captures of your settings in the worst case or the logs if there is an error...

Hi,

Please find some attachments, which can help you to identify the issue, I checked in log file as it is not any error it is not being recorded in log file.

The email address that sent the email in not known as an email for an existing user.

Hello,

Regarding the images shared on 24th November, the user (chandrashekhar.kavi@mantratec.com) appears in the users and resources. I would appreciate further clarification on what else is being checked in this context.

Note: If you want me to send you a mail from chandrashekhar.kavi@mantratec.com (which is available in users and resources in projeqtor) to verify, please let me know. Otherwise I am already getting conversation/reply from ProjeQtOr forum on this email address: chandrashekhar.kavi@mantratec.com.

Thank you.

The print screen show a user name looking like an email address.
You must verify the email address defined for this user, not its user name (login account) even if this one looks like an email address.

Hi,

Thank you for your response. I'm the user with the login ID chandrashekhar.kavi@mantratec.com, where the email address aligns with the username. We maintain this consistent approach across all user profiles.

I've noticed that the email address is visible in the attachments (projeqtoruser.jpg, inputmailboxhistory.jpg, and resource.jpg) shared previously within this subject thread.

Could you please investigate this matter and guide us on resolving this issue? We aim to implement this feature effectively.

Your support in this regard would be greatly appreciated.

Best regards,

I think I found the issue : it's on your second screenshot.
You have 2 users with same email address, so projeqtor cannot find which user is matching the sender of the email.