Hello,
Our company E-T-A has been using your Projeqtor software for a few years, especially for the management of customer complaints and nonconformities. Currently we are in version 5.5.4 and in view of our increase in production, non-conformities and customer complaint also increase. We see the limitations maybe due to the version we have, but we would like to see it evolve.
In the sense of having a real piloting tool that would allow us to know more precisely the status of each ticket:
Example
- reception of the room
- waiting for analysis
- repair
- test
- returns from the room
-...
Do you think that we can modify the statuses such as "registered, qualified, accepted, assigned, in progress, done, canceled", which do not correspond to our need? If so, how?
Of course.
Strange you did not discover how to do this in few years...
Maybe some trianing sessions would help 😉
Just to help :
- you can add / rename any status
- you define / change workflows using the statuses, defining which profime czn move from one status to another.
- you define on type (activity type, ticket type) which workflow to use.