This is a common problem in a high ticket volume environment. One user will create a ticket and one user will search for it in their ticket list.
Currently it will remain hidden until the user force refreshes oria, or refreshes tickets (as there isnt a refresh button for ticket view, only selected ticket).
Would be nice if a new ticket was logged, users ticket view could see the ticket right away, could be implemented with a jquery update on a regular interval for the ticket view window. The ideal solution is a push update so you're not refreshing for no reason but obviously harder to implement.
Hi,
Not sure is is always a good behavior to refresh the list without any user request.
It could be surprising to the user...
Ticket #1207 recorded, to think about it.
Hi all,
may be a refresh is indeed irritating. But an information an the record "element / item updated" could be helpful.
Regards,
Klaus
Hi Babynus,
The idea of climb4fun is, indeed, very interresting.
Cordialy