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"Restrict types" ap...
 
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"Restrict types" applicable to all existing projects

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 Dan
(@caccia)
Posts: 340
Contributor
Topic starter
 
[#5614]

Hello,

Using the "restrict types" option for some projects is very practical for tailoring the system to many different use cases.
For example I can create a new type of ticket "Support_MyProject" for handling of a specific customer workflow.

After this new type is created however, all existing projects by default see "Support_MyProject" in the list of available ticket types, unless I manually configure every project to restrict types to exclude this specific case. Since I have a large number of projects (>1000) this is not practical manually.

=> Is it possible to create a mechanism so that I could easily "restrict ticket types" on many projects at once, or mark certain types as restricted by default for all projects ?

Thanks !


 
Posted : 10 Dec 2018 20H02
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

"restrict ticket types" on many projects at once, or mark certain types as restricted by default for all projects ?

You can restrict types for project types and for profiles.


 
Posted : 11 Dec 2018 11H48
 Dan
(@caccia)
Posts: 340
Contributor
Topic starter
 

I was hoping to avoid creation of a new project type entirely (no reason really, aside from this specific point).
But it is a workaround, you're right 🙂


 
Posted : 11 Dec 2018 11H59
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