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hello,
is it possible to insert a field in the ticket description to define if the ticket can be read by the customer or not.
in fact ,I want to create two categories of tckets. On a customer request, I create a ticket which can be read by the customer.
After, I need to create ticket for internel issue (my technical team only) but I don't want that my customer can read or list all off the projetc action follow by tickets.
Thank you for study my request
Em'
The best way to do it is to create you new ticket on a new project, internal, that your customer won't see.
For instance you can defin a Project Structure
Project X - Main
Project X
Project X - Internal
You set visibility so that your customer onmly sees "Project X", and your team "Project X - Main", including "Project X" and "Project X - Internal".
This way, you can have synthesis on both !
Reagrds.
Hi falou56,
I'm run exactly the proposed way and it works great.
Klaus