Could you give more information.

Some users

Many ? Few ? Specific profile ?

logged out for they first connection

You mean they are new users and it is their very first connection ? Or they are returning users, connectiong for the first time of the day ?
 

Hi,
I do not have the information about, the number of people concerned by the subject.
But I have at least 2 people who have the phenomenon regularly.

no specific profil.

After a long period of non-use of the projector (>2.3 hours). This message appears when logging in. he restarts the connection immediately afterwards and it goes through.

more log below
regards,2023-11-07 14:05:20.416 ----- DEBUG ----- loginCheck : current db version = 'V10.4.4'
2023-11-07 14:05:20.419 ----- DEBUG ----- User->authenticate('xxx.xxx', 'TwCwpBA2SmX7ZKeewmFFGVTfUR0Kdyoi')
2023-11-07 14:05:20.420 ----- DEBUG ----- User->authenticate : LDAP authenticate
2023-11-07 14:05:20.596 ** ERROR ** [V10.4.4] ERROR **
2023-11-07 14:05:20.597 ** ERROR ** [V10.4.4] on file '/var/www/vhosts/open366.courbon-software.com/httpdocs/model/UserMain.php' at line (1606)
2023-11-07 14:05:20.598 ** ERROR ***** [V10.4.4] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2023-11-07 14:05:20.600 ----- DEBUG ----- loginCheck : unidentified incorrect authentification
2023-11-07 14:05:20.601 ===== TRACE ===== Login error for user 'xxx.xxx'
2023-11-07 14:05:25.686 ----- DEBUG ----- loginCheck : current db version = 'V10.4.4'
2023-11-07 14:05:25.689 ----- DEBUG ----- User->authenticate('xxx.xxx', 'XQEPQxU2SmWFD4WSmUZ0pXze8DOvOLEecvY=')
2023-11-07 14:05:25.691 ----- DEBUG ----- User->authenticate : LDAP authenticate
2023-11-07 14:05:25.861 ===== TRACE ===== NEW CONNECTED USER 'xxx.xxx'

Did you setup a "global disconnection" process ?
 

Yes, I had setup a disconnection, but I disabled it 2-3 days ago and I have the same phenomenon

Arent' the concerned users not closing their session ? (not disconnecting).

Yes, I had setup a disconnection, but I disabled it 2-3 days ago and I have the same phenomenon

Did you try and restart the Cron ? (sometimes cron that is not stopped alway run with old parameters)
 

After disable and restarting the cron, the situation seems to be more stable, I will monitor it in the next few weeks.

However, there remains a random effect if the auto disconnect function is enable.

thank for your support

Hi,
On the same topics, can you give me more information about this message in my log.2023-11-23 09:39:19.302 ** ERROR ** [V11.0.2] ERROR **
2023-11-23 09:39:19.302 ** ERROR ** [V11.0.2] on file '/var/www/vhosts/open366.courbon-software.com/httpdocs/model/UserMain.php' at line (1607)
2023-11-23 09:39:19.302 ** ERROR ***** [V11.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
Thanks in advance for your support
Regards,
 

Source of issue is the Nighly disconnection process.
If the user "closed" his browser and then tries to connect next morning, the automatic diconnect occurs and logs him off just after login.
We'll fix this.
Ticket #7753

Hi,
On the same topics, can you give me more information about this message in my log.2023-11-23 09:39:19.302 ** ERROR ** [V11.0.2] ERROR **
2023-11-23 09:39:19.302 ** ERROR ** [V11.0.2] on file '/var/www/vhosts/open366.courbon-software.com/httpdocs/model/UserMain.php' at line (1607)
2023-11-23 09:39:19.302 ** ERROR ***** [V11.0.2] cause = ldap_bind(): Unable to bind to server: Invalid credentials
Thanks in advance for your support
Regards,
 

The credentials defined to log to LDAP to search the connecting user fails.
Possibly password is wrong or LDAP is turned off.

ok,
thanks