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Bug on creating a t...
 
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Bug on creating a ticket when a test case in Test cession fail.

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(@jotrong)
Posts: 33
Active Member
Topic starter
 
[#1344]

Hi Babynus,

Thank you very much for your extremely good and helpful tool. I'm using it and find everything is ok. Just for 1 bug as bellow.

When a test case in a test session fail, pop up exist with an option for searching a ticket (or create a ticket). It's unable to create a ticket from this screen (cannot save: processing icon spin around for a while, then nothing happens after saving)

I don't know if I miss some point?


 
Posted : 24 Aug 2013 23H35
(@babynus)
Posts: 14952
Member Admin
 

Hi,

I cannot reproduce this issue.
All is working fine on my side.

Could you :
1) check for javascript error
2) check for error in the log file
3) try on the demo (I did try, it works fine for me)

Last question : what is your browser / version ?


 
Posted : 25 Aug 2013 1H22
(@jotrong)
Posts: 33
Active Member
Topic starter
 

Hi Babynus,

Here is the javascript error

_495 {stack: "Error: Unable to load ../tool/saveObject.php?combo…ternal/dojo/dojo.js?version=V3.4.4.0083:15:81937)", message: "Unable to load ../tool/saveObject.php?comboDetail=true status: 500", response: Object, status: 500, responseText: "



↵"…}
message: "Unable to load ../tool/saveObject.php?comboDetail=true status: 500"
response: Object
responseText: "



500 - Internal server error.





500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.



↵"
stack: "Error: Unable to load ../tool/saveObject.php?comboDetail=true status: 500↵ at Error ()↵ at new _495 ( http://192.168.1.2/external/dojo/dojo.js?version=V3.4.4.0083:15:121313)↵ at _313 [as handleResponse] ( http://192.168.1.2/external/dojo/dojo.js?version=V3.4.4.0083:15:81658)↵ at XMLHttpRequest._31f ( http://192.168.1.2/external/dojo/dojo.js?version=V3.4.4.0083:15:81937 )"
status: 500
xhr: XMLHttpRequest
__proto__: TMP

I use Chrome browser (Version 29.0.1547.57 m)

Many thanks for your help


 
Posted : 26 Aug 2013 9H55
(@jotrong)
Posts: 33
Active Member
Topic starter
 

Here I print screen the script file


 
Posted : 26 Aug 2013 12H59
(@babynus)
Posts: 14952
Member Admin
 

Strange :huh:
The error message says the file /tool/saveObject.php cannot be retrieved.
But it may exists as you can save through other mean...

Can you check for an error traced in lg file in /file/logs/projector_YYYYMMDD.log ?


 
Posted : 27 Aug 2013 2H57
(@jotrong)
Posts: 33
Active Member
Topic starter
 

Hi, I think there is something wrong during installation time, so I delete all and install all again and it works now.

Thanks for your answering for my issue


 
Posted : 29 Aug 2013 14H14
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