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Colum move in Ticke...
 
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Colum move in Ticket screen

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 BILA
(@lsigroup)
Posts: 304
Contributor
Topic starter
 
[#5831]

Hi,

i'm in V 7.4.2

I'm able to add a new colum in ticket screen, but not ableto move it. When I try to move it and then I click on OK button, no error but nothing happen

Thanks for your help


 
Posted : 12 Mar 2019 16H59
babynus
(@babynus)
Posts: 14957
Main Contributor Admin
 

First be sure to clean browser cache.

Then open browser console, play use case, and report any error logged.

Thanks.


 
Posted : 13 Mar 2019 17H48
 BILA
(@lsigroup)
Posts: 304
Contributor
Topic starter
 

Ok it works by deleting cache
But i'm not able to remove a displayed column

Please advise.


 
Posted : 14 Mar 2019 0H15
Gautier
(@gautier)
Posts: 207
Active Member Admin Registered
 

Hello,

Could you post your logs file please.


 
Posted : 14 Mar 2019 17H51
babynus
(@babynus)
Posts: 14957
Main Contributor Admin
 

Remove is done by unchecking it in column selector.
id and name cannot be unchecked (they are mandatory)


 
Posted : 15 Mar 2019 11H21
 BILA
(@lsigroup)
Posts: 304
Contributor
Topic starter
 

This is what i do but it does not work. i want to remove "Urgence"...


 
Posted : 15 Mar 2019 12H40
babynus
(@babynus)
Posts: 14957
Main Contributor Admin
 

and ?


 
Posted : 15 Mar 2019 19H16
 BILA
(@lsigroup)
Posts: 304
Contributor
Topic starter
 

And ??
I uncheck Urgence field from the list and when i clik on OK to validate, this field is still appearing
Please clarify


 
Posted : 15 Mar 2019 20H12
babynus
(@babynus)
Posts: 14957
Main Contributor Admin
 

Hi,

I just did it on demo with account "manager", and it worked like a charm.

Try and reset configuration (button reset in column selector) and try again


 
Posted : 16 Mar 2019 20H48
 BILA
(@lsigroup)
Posts: 304
Contributor
Topic starter
 

Hi,

As just seen together, it still does not work in V 7.4.3


 
Posted : 20 Mar 2019 13H16
babynus
(@babynus)
Posts: 14957
Main Contributor Admin
 

Will be studied...


 
Posted : 22 Mar 2019 10H47
 BILA
(@lsigroup)
Posts: 304
Contributor
Topic starter
 

Hi do you find any solution please?


 
Posted : 28 Mar 2019 12H48
babynus
(@babynus)
Posts: 14957
Main Contributor Admin
 

Not, not yet.
We are treating on priority requests submitted by customers who subscribed to support service, and are still busy on it.


 
Posted : 28 Mar 2019 18H12
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