Hello,

we have this error on the log :

2022-04-08 00:15:33.854 ===== TRACE ===== Cron::run() - Error on checkEmails()
2022-04-08 00:15:43.857 ** ERROR ** [V9.3.1] ERROR **
2022-04-08 00:15:43.857 ** ERROR ** [V9.3.1] on file '/var/www/html/projeqtor/model/Cron.php' at line (858)
2022-04-08 00:15:43.857 ** ERROR ** [V9.3.1] cause = mkdir(): Permission denied
2022-04-08 00:15:43.857 ** ERROR ** [V9.3.1] mkdir(): Permission denied in Cron.php at line 858
2022-04-08 00:15:43.857 ** ERROR ***** [V9.3.1] Error while executing CRON script : fix the source issue and manually restart the CRON Process
2022-04-08 00:15:43.857 ===== TRACE ===== Cron::run() - Error on checkEmails()

We tried to figure out where the problem is and the folder exists and we even changed the rights to 777 in order to give full rights to everyone.

We are using a link to a distant folder and it should be working.

Do you have any idea why we have this problem and how to solve it? This is blocking all the ticket's creation by email.

Thank you.

Regards,
MCanuto