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Hello,
I'm using projeqtor 5.2.5 hosted on a linux server running PHP 5.5
Since the installation few days ago, it was working fine but since this morning I got disconnected, due to lost connection, and I wasn't able to connect again as the login screen accept the password but bring me back to login page instead of home page.
I had to activated the option "remember me" to keep connected, but I'm frustrated by frequent disconnection, for example I'm not able to link an activity with a document as the field is replaced by disconnection error message.
I found a similar problem described on your forum with older version of projeqtor, but instead of this user, the opcache is desactivated on my side under PHP, so it's not the origin of the problem.
I also already faced this problem in the past when I tested some new version since 5.X
Any idea on how to resolve this issue please, let me know if you need anymore information.
Note that I didn't change anything on the server or the configuration file before the problem happens.
Thanks for your help.
Regards
First, please give more hints to help us investigate :
- projeqtor log file
- php log file
- apache error log file
- console log
Thanks.
Hello,
Thanks for your reply.
Attached all projeqtor log files since I deployed the new version.
The Apache error log files is empty.
I've the access log file but it contains a lot of private information, I can send it to you through email if you need it.
Regards
µOK,
thanks for the logs.
There seems to have an issue with the remember me feature.
Clean all cookies referencing projeqtor.
Reconnection without activating remember me feature.
Hello,
No, it's not linked to "remember me" option.
If I remove this option, when I try to connect, I'm always redirected to the login page instead of home page, so I can't connect to Projeqtor even if I change user.
Attached the last log after I removed the cookie and tryied to connect without "remember me" option.
Thanks
Thnaks for the hint.
It confirms my idea that there is a non reported issue during connection.
The hint that it comes from projeqto.php does not really helps, as this script is called for each request : it is the core or ProjeQtOr.
But as I cannot reproduce, I guess it is linked to either some configuration or some content of database.
1) Which version of PHP are you using ?
2) Which mode is used : FastCGI, mod_apache, ?
3) What is the standard duration of a connection (when it works) ?
4) Do you remeber what change you made (insert activity, rename user, ....) just before the issue first occured ?
Do you have the possibility to do some debugging ?
The idea is to set
$debugLevel=3;
in parameters.php,
then add some lines
debugLog("step01");
...
debugLog("step02");
...
every 10 or 20 lines in projeqtor.php.
I can provide the projeqtor.php with accurate debugging...
Find attached projeqtor.php file with some debugging lines
unzip and copy it in /tool/ directory after renaming existant as projaqtor.php.ol (to be able to revert to non debuggin code)
Then set $debugLevel=3; in paramerters.php.
Run ProjeQtOr and post log files.
Thanks
Hi there, not sure how the last user end up with the debugging; the issue seems so similar with mine, so I decided not to open another post;
Bottom line is:
I've installed projeqtor on my web server in the first days of June;
managed the install, I used all the regular installations path, etc;
Setup a project, tasks, etc, everything seems to work fine;
Except that, 2 days later I've accessed the projeqtor remotely from work; logged in, 20 seconds after that connection got lost; tried several time, the same result.
I was thinking is the net connection - however all other web software were working normally; projeqtor was setup to localhost - even from the installation didn't connected to the static IP of the server; when I change the config file of projeqtor from 127.0.0.1 to the static IP the software cannot be reached.
Today I was working from home, internal network, projeqtor did the job like a charm; when switching to internet (separate connection) the same behaviour ! every instance gets disconnected in a matter of 20-30 seconds. Remember me checkbox didn't helped.
I've tried several things, creating a projeqtor user in mysql with all priviledges, edited the mysqld configuration file ....commenting # the line bind_address = 127.0.0.1, but no fix so far. So ? what else can I try ?
aaaas
Checkout your network configuration and/or proxi and/or VPN and/or Apache configuration for remote acess...
Sure it is a network issue.