Using version 9.3.5
Today I worked 7.5 hours on different activities, and 2 hours on tickets.
In the timesheet I see a total of 7.5 hours but and 2 hours of my tickets are not taken into account. How is it possible ?
Shouldn't them to be all added together?
Hmmm, I have a doubt...
If I check on a project, the sum of the activities isn't equal to the project total...
Could be the ticket are included in the project total?
Strange looking behaviour... May the ticket should be stiked under the corresponding project rather than grouped all together at the top but counted inside projects?
Hi,
Are the tickets linked to "Planning Activity".
Then time spend is already summed up on the acivity.
Indeed, the ticket must be linked to an activity of your project so that the time allocated to it is taken into account by your resource and in the project.
You must define an activity of your project as a planning activity by checking the "planning activity" box in the sterring section.
You then select this activity on the tickets screen in the treatment section.
If you do not have the box in the management section, it means that the global parameter allowing to define that each activity can be a planning activity is activated.