Do you have any trace in the log file ?

Nothing in log files/logs/projector_20130728.log

2013-07-28 21:30:53 ===== TRACE ===== NEW CONNECTED USER 'admin'
here configure mail reply

2013-07-28 21:43:36 ===== TRACE ===== Cron normally stopped at 28/07/2013 21:43:36 2013-

07-28 21:43:48 ===== TRACE ===== Cron started at 28/07/2013 21:43:48
stop/start cron for load "email input check cron delay" parameter at 30 seconds

2013-07-28 21:47:04 ===== TRACE ===== NEW CONNECTED USER 'admin'
2013-07-28 21:47:13 ===== TRACE ===== Cron started at 28/07/2013 21:47:13
I check that cron stop unexplained, unconfigure email reply and restart

In debug mode nothing too

Projectorria 3.4.1/MacOSX (snow leopard)/PHP 5.3.15/Apache 2.2.22

Hi,

Strange as I just tested again : even with incorrect imap definition, Cron is not stopped, just an error logged.

I propose you to try and get some traces :
- dowload attached file
- upzip it and copy it to replace existing /model/Cron.php
- set logLevl="4" in parameters.php
Run Cron et post log traces here.
Thanks.

I have following your instruction.
My cron log in attachment. Is very strange. No ERROR but cron stoppped

Got it :woohoo:

The imap extension is not enabled on your PHP config.
This should be explained is user manual :blush:

In OSX Snow Leopard imap extension not compiled by default in PHP ... ARGHHHH!!! 👿
I look to support imap without recompiled PHP ...

Thanks babynus

PS: But is a bug when all cron jobs stop when imap extension not enabled 😉

You're right.

this will be fixed in V3.5, to display an error message, and continue Cron execution.

Got it :woohoo:

The imap extension is not enabled on your PHP config.

Hi Babynus. Thanks for a great release! including this long expected feature...

I'm having the same problem with IMAP: I configured it (in Global parameters) as explained in the user manual, but can't get it working.

I've deployed v3.4.1 (testing) on a brand new Debian Wheezy (v7), with default Apache server, PHP and MySQL.
- Could you shed some light on how to check this IMAP extension availability? How can I know whether it's enabled or not?
- If not, how can I enable it? 😉

Thanks!

P.S.: I couldn't make it work within the "Live Demo" instance either. Is it disabled there? Or is it that I just don't know how to use this new feature? :S

Open your php.ini file, and seach for :

extension=php_imap.dll

on windows

extension=php_imap.so

on linux

It should not be commented.

You can also dowload attached info.php file and run it (after unzipping).

Notice that if you use some ssl interface, open_ssl extension should also be available.

This feature is not available on the Demo (not configured)

Thanks! (swift as usual 😉 ) I'll give it a try and let you know whether I succed.

Some news ...
I just compile the imap module and all work perfectly ... magic 😉

Thanks for this new feature

Hi,
I have a new problem with reply email but in version 3.4.4. Reply mail are not added in "Notes"
I did not change my configuration that worked in 3.4.1. Here are the logs (with your debbug Cron.php) ... I confess I do not understand the problem.

2013-08-20 13:18:21 ..... SCRIPT .... 90.85.53.162 Cron::checkEmails()
2013-08-20 13:18:21 ..... SCRIPT .... 90.85.53.162 Cron::init()
2013-08-20 13:18:21 ----- DEBUG ----- Cron::checkEmails() - Step 1
2013-08-20 13:18:21 ----- DEBUG ----- Cron::checkEmails() - Step 2
2013-08-20 13:18:21 ----- DEBUG ----- Cron::checkEmails() - Step 3
2013-08-20 13:18:21 ----- DEBUG ----- Cron::checkEmails() - Step 4
2013-08-20 13:18:23 ----- DEBUG ----- Cron::checkEmails() - Step 5
2013-08-20 13:18:23 ..... SCRIPT .... 90.85.53.162 Cron::getCheckEmails()

Thank for your help

Hi,

It seem your Cron is still running in V3.4.1 (V3.4.4 as no more debug traces).

Go to the administration screen, stop the Cron, restart it.
It should be better.

Nothing to do, I have already tried your suggestion. I even reinstalled the files but I can not identify the problem without further log on gmail imap server connection that I check reply mail.
Regarding the Cron.php in trace mode I just picked up the file you provided earlier in this topic

Other idea ?

2013-08-20 13:18:23 ..... SCRIPT .... 90.85.53.162 Cron::getCheckEmails()

Does this log line appear onbly once or reguliarly (every 30 s).

Do you have any more trace ?
Some error ?
Are you sure you have some replied mails in the mailboax ?

yes every 30 seconds. No other trace. I test mailbox in gmail for account and pwd and with other mail client ... all is ok. I check and recheck global parameter ... all ok ... arghh ! 🙁

Hi,

Do you have mails waiting in the mailbox ?
Do the reply end with 2 blank lines ?

I have mail waiting in mailbox and reply with 2 blank lines. I've tried to delete all mail in the gmail mailbox, in case ... and regenerate email to be waiting ... no change ! 🙁

I use a other gmail account and that work.
The only difference is a password without special characters (eg:).
I'll check it later ... I'll let you know B)

Thank Babynus for your support