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Hello,
I have installed version 6.1.2 since version 3. I have progressively installed each major version.
I have a problem on function duplicate ticket , same problem on another object (project ,activities)
When we try to copy a ticket , we have an error invalid control status is mandatory
Could you help me to solve this issue ?
You may have several or no item with flag "isCopyStatus".
You must have one and one only with this flag.
This must be canged in database : no way to do this through the application.
thanks babynus
I have check but i can't find this field in database (ticket or activity)
Could you tell me , where i can found this flag "isCopyStatus" in database ?
in table status
Great , problem is solved
I'm sorry babynus , i was wrong
I have updated the flag on status table but the problem is not solved
could you give me an another way to solve it?
You must set isCopyStatus to 1 for only the status "copied" (id 20)
All other lines must have isCopyStatus=0