It is same issue as previously reported.

Ticket #1865 will deal with it.

OK Thanks
Sorry for the new subject, but I'm not sure it is the same problem.

Origin issue is fixed.

Concerning Real Work reports, in this case work is counted on the activity.

I'm OK for the reports, the real work from tickets have been taking in activity.

But Why the real work from the ticket are not sum in real work for activity (and count for the cost), and the real work from ticket are not add in tab of assignment by resources ?

Thanks

Why the real work from the ticket are not sum in real work for activity

It is counted, directly on the activity.

and count for the cost

You're right, work for tickets is not adding corresponding cost.
This is a planned evolution.

and the real work from ticket are not add in tab of assignment by resources

It is, but only as real work. Planned work on ticket is not "added" to assignment, nor left work.It works the other way round.
When you have some ticketed activity, you defined the work planned for a given period. Then you can book time for resources to work on the tickets that you don't know yet.. Then, when resource work on ticket, it enters real work, and if the ticket is linked to a Planning Activity, the real work on the ticket is counted on the activity and substracted from left work of the activity.

Why the real work from the ticket are not sum in real work for activity

It is counted, directly on the activity.

OK, the real work of tickets is displayed on the section "Progress" on the line for the tickets. But the real work of tickets is not included in the real work of activity.

and count for the cost

You're right, work for tickets is not adding corresponding cost.
This is a planned evolution.

OK it's a good news.
Have you plan to explain that the cost will include the cost of real work activity and tickets?

and the real work from ticket are not add in tab of assignment by resources

It is, but only as real work. Planned work on ticket is not "added" to assignment, nor left work.It works the other way round.
When you have some ticketed activity, you defined the work planned for a given period. Then you can book time for resources to work on the tickets that you don't know yet.. Then, when resource work on ticket, it enters real work, and if the ticket is linked to a Planning Activity, the real work on the ticket is counted on the activity and substracted from left work of the activity.

I tested it and I don't have this behavior.
In fact it's ok for new ticket, but not for an existing ticket. The real work already present in a ticket closed, don't be add in real work of activity and in real work in assignment.

OK, the real work of tickets is displayed on the section "Progress" on the line for the tickets. But the real work of tickets is not included in the real work of activity.

Yes it is.
Have a look at demo, project "Forum issue" (connect as manager).
IT has one activity and one ticket. The ticket work is counted on the real work of the activity.

Thanks for you reply.

But I tested it and I don't have this behavior on my environment.
In fact it's ok for new ticket, but not for an existing ticket. The real work already present in a ticket, don't be add in real work of activity and in real work in assignment.

And I have another problem. Some tickets without activity associated are view in "Work not assigned" in the screen of imputation. But I understand the tickets must be associated with the project. It is OK or Not ?

In fact it's ok for new ticket, but not for an existing ticket. The real work already present in a ticket, don't be add in real work of activity and in real work in assignment.

It's right. Fixing was brought on V5.1, but no reverse update of existing. Ticket #1868 recorded to try and propose a patch.

And I have another problem. Some tickets without activity associated are view in "Work not assigned" in the screen of imputation. But I understand the tickets must be associated with the project. It is OK or Not ?

In that case, Ticket work in not summed up on the project Real Work. Ticket #1869 recorded to try and find a solution.

Thanks a lot for your reply and all your work you do.

You have make a very good application.