Hi,
Glad to see you found workaround.
In fact, wrong image may come from import with older version of Projeqtor (some encoding not taken into accound)
Possibly you could try and import image with same "correct" images and sse if issue persists.
Last not working ticket was created with latest ProjeQtOr version (9.3.4)...
Last not working ticket was created with latest ProjeQtOr version (9.3.4)
Is it possible to get a copy of one of the attached files ?
Hi,
Glad to see you found workaround.
In fact, wrong image may come from import with older version of Projeqtor (some encoding not taken into accound)
Possibly you could try and import image with same "correct" images and sse if issue persists.
In deed I realized that mails containing emojis in utf8 will be rejected (ticket rejected : SQLSTATE[HY000]: General error: 1366 Incorrect string value: 'xF0x9Fx98x89) - do I have to tell the customers not to use emojis or is there another possibility to accept them?
Last not working ticket was created with latest ProjeQtOr version (9.3.4)
Is it possible to get a copy of one of the attached files ?
I could send you the message as an .msg-file from Outlook but I don't want to do this public - how can I send you an PN?
Do you need a copy of the email message?
We'll have a look.
Ticket #5869 recorded
But Ticket #5869 is only for emojis not for brocken tickets containing emails as an attachment...
Please sent ticket with errors (emojis, bricken files) at
ticket@projeqtor.org
I sent you an email.
Hi,
I received the email, but problematic mail is just attached.
I tried and copy content of this email to new email ,but did not get any error.
Could you please try and forward the original problematic mail to the given email address ?
Thanks.
The problem with creating the ticket exists when you attach the mail I sent to you within the Mail to create the ticket (the msg-file I sent you has to be an attachment of the mail that creates the ticket).
Hello,
just upgraded to V9.5.4 and I've still the same error: when attaching an email to an email for creating a ticket the ticket will be broken because auf 0kb-files within files/attach-folder.
Ronny
Ticket #6210 recorded