Hello,
Since we upgraded to 13.0.0 we often have this error in the log (and in the ticket mailbox screen too) :
2026-07-09 11:16:46.345 ** ERROR ** [V13.0.0] ERROR **
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] on file '/var/www/projeqtor.aznetwork.eu/model/ImapMailbox2.php' at line (289)
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] cause = Undefined array key "reply_to"
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] Undefined array key "reply_to" in ImapMailbox2.php at line 289
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] Error while executing CRON script : fix the source issue and manually restart the CRON Process
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] EXCEPTION **
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] on file '/var/www/projeqtor.aznetwork.eu/model/ImapMailbox2.php' at line (289)
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] cause = Call to a member function toString() on null
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] => #0 /var/www/projeqtor.aznetwork.eu/model/InputMailboxTicket.php (551) -> getMail()
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] => #1 /var/www/projeqtor.aznetwork.eu/model/InputMailboxTicket.php (416) -> treatInputMailbox()
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] => #2 /var/www/projeqtor.aznetwork.eu/model/Cron.php (1004) -> checkEmailsTicket()
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] => #3 /var/www/projeqtor.aznetwork.eu/model/Cron.php (664) -> checkEmails()
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] => #4 /var/www/projeqtor.aznetwork.eu/model/Cron.php (468) -> run()
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] => #5 /var/www/projeqtor.aznetwork.eu/tool/cronRelaunch.php (30) -> relaunch()
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] Call to a member function toString() on null
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] Exception while executing CRON script : fix the source issue and manually restart the CRON Process
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] === Trace Stack for last error ===
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] => /var/www/projeqtor.aznetwork.eu/tool/projeqtor.php at line 1638 calling debugPrintTraceStack()
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] => calling exceptionHandler()
2026-07-09 11:16:46.346 ** ERROR ** [V13.0.0] ===
2026-07-09 11:16:46.410 ** ERROR ** [V13.0.0] CRON abnormally stopped
2026-07-09 11:16:46.410 ** ERROR ** [V13.0.0] === Trace Stack for last error ===
2026-07-09 11:16:46.410 ** ERROR ** [V13.0.0] => /var/www/projeqtor.aznetwork.eu/model/Cron.php at line 326 calling debugPrintTraceStack()
2026-07-09 11:16:46.410 ** ERROR ** [V13.0.0] => /var/www/projeqtor.aznetwork.eu/tool/cronRelaunch.php at line 28 calling Cron:abort()
2026-07-09 11:16:46.410 ** ERROR ** [V13.0.0] => calling cronAbort()
2026-07-09 11:16:46.410 ** ERROR ** [V13.0.0] ===
How to fix it?
From wich version did you migrate ?
Hello Babynus,
If I remember well, it was 12.1.0
But I'm not sure it's related to the upgrade.
We already had some emails not synchronizing before the upgrade, but I didn't noticed the error in the logs.
It looks like to be related to the emails themselves:
In the mail headers, sometimes the "From:" value is empty.
But the "Sender:" is set.
IMO the current program reads the "From" value and fails if it's empty (or null).
At this time is should try "Sender" and use this value if set properly, or simply reject the mail without error.
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From:
Date: Wed, 15 Jul 2026 02:21:42 +0200
Subject: ERREUR AVRILTRT02 - Supervision des traitements
Message-Id:
Sender: "*@aznetwork.eu"
To: "****@aznetwork.eu"
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