The online user guide states:
Initial due date
If a definition of ticket delay exists for giving ticket type and urgency the date is automatically calculated with this delay.
Else date is initialized to current day.
Delays for tickets screen allows to define ticket delay.
Hereby the screen shot for a ticket having no delay set: I was expecting it to have the fields set with the current date.
Is my screen normal? if yes, the user guide should be updated?
User guide is wrong.
There is no reason to set due date to current day.
I agree.
I would better set a default "Urgency" for tickets, applying the "Delay" for that urgency.
Is there a way to do it?
To have default value for urgency, you can use Screen customization plugin.
Either you set this field as mandatory, then first value in the list becomes defaut value
Or you define default value in the plugin