Welcome to ProjeQtOr new Forum. We migrated old forum to the new website.
You will find all your posts here, with your usual account.
Just one point : you’ll have to reinitialize your password. Use “Lost password” feature.
Good morning, here is a Timesheet issue:When trying to access to ressources timesheet, I can do it for all the people in the list, but except one.What is happening under imputation :1) I select resource 1, the list of projects / activities for this resource 1 is displayed line by line
2) I select resource 2, no be same result as 1)
3) I select resource 3 (the except one), the watch is working for a while, the watch disapear but nothing regarding to resource 3 is displayed the screen stay as in 2).To be added this is not always happening, but when it happens it is always with the resource 3.
So, how can I solve this issue ?
Sébastien
Hello,
What version are you on?
Do you have log errors? Console log errors?
What makes this resource different from others?
Can you provide screenshots?
Have a nice day,
Maxca
Hello,
Here attached is the description of what is happening, I hope it ok, or let me know.
Regards.
Sébastien
Hi,
Thanks for the clear description of the issue (I hope all issues description would be as clear 
).
Can you check if you have javascipt erro rin the browser console ?
NB : on this free forum, we only support "laste stable version", so possibly you could migrate to V11.4.3 (or V11.4.4)
Hello,
I have updated to V11.4.3Console Log is given error information specialy with selection of Philippe Timesheet, as attached.
Regards.
Sébastien
Issue is written in the console
This means that connection was shut down during reception of answer.
This may be done by server or by any network device.
It can be a PHP or Apache configuration that stops the response (max input time, max execution time, max input vars, ...)
It can be a proxy that finds unexpecting sting in the response or too long response.
Try and open network tab in browser console.
Play erroneous case.
Select line pointing to refreshImputationLine.php, check for headers and response. Possibly you can get some information here.
Otherwise, you'll have to check logs of all network items between server and client :
- PHP / Apache
- Proxy
- Firewall
- Router
- ...
Hello,
No log errors everywhere I looked for (Apache, PHP).
Here attache console tab info.
Regards.
Hello,
All var have been doubled : max_input_time =120, max_execution_time = 240, max_input_vars = 24000
But same issue to display imputations.
Sébastien
Need to see the Network tab of Dev Tools : Headers and Response
Example
Hello,
Since restart of the server, which was not responding, Timesheet access for Philippe is now reachable.
I will keep an ey on it and will copy the requested panel status if the case appears again.
Thank you.
Sébastien
I have the exact same problem, time sheet not displaying for one user.
In the browser console, dojo.js reports NS_ERROR_NET_INTERRUPT.
Apache timeout is set to 300 sec.
php.ini max_execution_time is set to 0.
Can't see anything in apache nor projeqtor logs....
Most often this issues are generated on Clienbt Side (what explains that it does not work only for some users)
Current issues are :
- conflict with a browser extension : try another browser or remove/disable all extensions
- blocked by security item : disable anti-virus ans firewall (just the time to test), avoid proxy or VPN
Thanks.
The cause was a WAF (Web Application Firewal) causing a timeout while inspecting the response. The problem was happening for this specific user because he has a lot of assignments, thus analysing the response was more time consuming.
We deactivated this step in Coraza WAF.