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Hi babynus
i try to configure activity with "planning" step, for this purpose i add a new activity type "Planning" for add a new step in workflow before assigned activity.
it's seem working, but i can't configure mail for "status change".
do i add something directly in database ?
best regards
Sorry, I am not sure to understand.
You defined a new Activity Type = "Planning". Is that Right ?
You try send mail for "Planning" ?
You cannot use an Activity Type as a mail trigger.
It must be a status.
Coulkd you please explain in detail ?
oups,
i add a new status : "planning".
this new status is avalaible in workflow, then a can modify workflow to chain this step.
now i want to configure "mail on change" on activity/status, but i have only 7 lines for activity then i have 14 status in configuraiton.
best regards
You must add a new line in "Mail on status change" screen, for "element updated" = "Activity" and "new status" = "planning"
ok it's working now.
thank's