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Last Post by mendo15 11 years ago

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mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

[#2733]

After uploading an attachment, the entire attachment section will disappear from a project.

Please advise.

Thank you.

Posted : 16 Nov 2015 19H34

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

Successor elements, Notes, Predecessor element, linked elements also do not load

Posted : 16 Nov 2015 19H40

babynus

(@babynus)

Posts: 14957

Main Contributor Admin

What kind of attachement is it ?
Image ?
If it is image, V5.1.3 can fix it.

Otherwise, give more hints : kind of attachement, size, extension of file, ....
Also try and reproduce on demo.

Thanks.

Posted : 16 Nov 2015 20H36

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

It is indeed an image file (.jpg). However I have tested with several other kinds of files (.pdf, .txt, .zip) and the same issue is occurring.

For example: in a project I have 6 attachments. I add another attachment, and the entire section will disappear.

If I refresh the page and go back to the project, I will only see the last attachment uploaded.

I clear the cache, same issue. Is there some kind of limit to how many attachments can be viewed on the page?

I am on v5.1.3

Posted : 17 Nov 2015 21H22

babynus

(@babynus)

Posts: 14957

Main Contributor Admin

Please post here errors you'll find in the log file.
Thanks.

Posted : 17 Nov 2015 21H47

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

Log file on the server or in the Console?

There was no information in the server log file so here is the console info:

When deleting the one attachment from the picture in the previous post.

Posted : 17 Nov 2015 22H35

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

When adding attachment:

Object { message: "Unable to load ../tool/saveDataToSe…", stack: ".cache["dojo/errors/create"]/</</_4…", response: Object, status: 0, responseText: "", xhr: XMLHttpRequest } dojo.js:15:102025
.cache["dojo/_base/xhr"]/</_3c4() dojo.js:15
.cache["dojo/_base/xhr"]/</dojo._ioSetArgs/<() dojo.js:15
_189() dojo.js:15
_187() dojo.js:15
.cache["dojo/_base/Deferred"]/</dojo.Deferred/this.errback() dojo.js:15
_189() dojo.js:15
_187() dojo.js:15
.cache["dojo/_base/Deferred"]/</dojo.Deferred/this.errback() dojo.js:15
_189() dojo.js:15
_187() dojo.js:15
.cache["dojo/_base/Deferred"]/</dojo.Deferred/this.errback() dojo.js:15
.cache["dojo/_base/xhr"]/</dojo.xhr/<() dojo.js:15
.cache["dojo/Deferred"]/</_3e7() dojo.js:15
.cache["dojo/Deferred"]/</_3e1() dojo.js:15
.cache["dojo/Deferred"]/</_3e6/this.reject() dojo.js:15
.cache["dojo/Deferred"]/</_3ed() dojo.js:15
.cache["dojo/Deferred"]/</_3e7() dojo.js:15
.cache["dojo/Deferred"]/</_3e1() dojo.js:15
.cache["dojo/Deferred"]/</_3e6/this.reject() dojo.js:15
.cache["dojo/Deferred"]/</_3ed() dojo.js:15
.cache["dojo/Deferred"]/</_3e7() dojo.js:15
.cache["dojo/Deferred"]/</_3e1() dojo.js:15
.cache["dojo/Deferred"]/</_3e6/this.reject() dojo.js:15
.cache["dojo/Deferred"]/</_3ed() dojo.js:15
.cache["dojo/Deferred"]/</_3e7() dojo.js:15
.cache["dojo/Deferred"]/</_3e1() dojo.js:15
.cache["dojo/Deferred"]/</_3e6/this.reject() dojo.js:15
.cache["dojo/Deferred"]/</_3ed() dojo.js:15
.cache["dojo/Deferred"]/</_3e7() dojo.js:15
.cache["dojo/Deferred"]/</_3e1() dojo.js:15
.cache["dojo/Deferred"]/</_3e6/this.reject() dojo.js:15
_31b() dojo.js:15
_328() dojo.js:15

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/ dojo.js:15:0
Use of getAttributeNode() is deprecated. Use getAttribute() instead. dojo.js:15:0
Object { message: "Unable to load objectDetail.php?ref…", stack: ".cache["dojo/errors/create"]/</</_4…", response: Object, status: 500, responseText: "<input type="hidden" id="attachment…", xhr: XMLHttpRequest } dojo.js:15:102025
.cache["dojo/_base/xhr"]/</_3c4() dojo.js:15
.cache["dojo/_base/xhr"]/</dojo._ioSetArgs/<() dojo.js:15
_189() dojo.js:15
_187() dojo.js:15
.cache["dojo/_base/Deferred"]/</dojo.Deferred/this.errback() dojo.js:15
_189() dojo.js:15
_187() dojo.js:15
.cache["dojo/_base/Deferred"]/</dojo.Deferred/this.errback() dojo.js:15
_189() dojo.js:15
_187() dojo.js:15
.cache["dojo/_base/Deferred"]/</dojo.Deferred/this.errback() dojo.js:15
_189() dojo.js:15
_187() dojo.js:15
.cache["dojo/_base/Deferred"]/</dojo.Deferred/this.errback() dojo.js:15
.cache["dojo/_base/xhr"]/</dojo.xhr/<() dojo.js:15
.cache["dojo/Deferred"]/</_3e7() dojo.js:15
.cache["dojo/Deferred"]/</_3e1() dojo.js:15
.cache["dojo/Deferred"]/</_3e6/this.reject() dojo.js:15
.cache["dojo/Deferred"]/</_3ed() dojo.js:15
.cache["dojo/Deferred"]/</_3e7() dojo.js:15
.cache["dojo/Deferred"]/</_3e1() dojo.js:15
.cache["dojo/Deferred"]/</_3e6/this.reject() dojo.js:15
.cache["dojo/Deferred"]/</_3ed() dojo.js:15
.cache["dojo/Deferred"]/</_3e7() dojo.js:15
.cache["dojo/Deferred"]/</_3e1() dojo.js:15
.cache["dojo/Deferred"]/</_3e6/this.reject() dojo.js:15
.cache["dojo/Deferred"]/</_3ed() dojo.js:15
.cache["dojo/Deferred"]/</_3e7() dojo.js:15
.cache["dojo/Deferred"]/</_3e1() dojo.js:15
.cache["dojo/Deferred"]/</_3e6/this.reject() dojo.js:15
.cache["dojo/Deferred"]/</_3ed() dojo.js:15
.cache["dojo/Deferred"]/</_3e7() dojo.js:15
.cache["dojo/Deferred"]/</_3e1() dojo.js:15
.cache["dojo/Deferred"]/</_3e6/this.reject() dojo.js:15
_31b() dojo.js:15
_327()

Posted : 17 Nov 2015 22H36

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

When adding an attachment:

Posted : 17 Nov 2015 22H39

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

Is this issue being worked on?

Thank you.

Posted : 19 Nov 2015 22H17

babynus

(@babynus)

Posts: 14957

Main Contributor Admin

Could you please post ProjeQtOr log file ?

Posted : 25 Nov 2015 11H17

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

Log files compressed and attached.

Thank you.

Posted : 26 Nov 2015 20H51

babynus

(@babynus)

Posts: 14957

Main Contributor Admin

Hi,

Your log files only shows bad configuration for SMTP server.
Your configuration for smtp host = localhost points to no SMTP server.
You'd better remove this configuration (keep parameter blank)

There is no other error that could explain the behavior you get.
Try and disable or remove all plugins and extensions on your browsers.
Sometimes, some extensions set a mess in the pages.
For instance, Skype ClickToCall is very well know to set a mess in web applications, trying to replace all what looks like a phone number as a click to call link.

Youy can also try and install V5.1.4 (under deployment when writing this message, you may wait for few minutes before it is available).

Posted : 26 Nov 2015 21H11

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

I've tried removing all extensions and problem still occurs. However when using projeqtor with a larger screen, the problem seems to disappear?

Posted : 03 Dec 2015 16H50

babynus

(@babynus)

Posts: 14957

Main Contributor Admin

What is screen resolution of screen when error occurs ?
Is there a browser zoom ratio applied ?
Which browser is used ?

Posted : 03 Dec 2015 17H13

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

Using:
Firefox (v 42.0)
Screen Resolution: 1600 x 900
Browser zool level: 100%

Posted : 03 Dec 2015 19H22

babynus

(@babynus)

Posts: 14957

Main Contributor Admin

Do what do you mean with

However when using projeqtor with a larger screen, the problem seems to disappear?

Could you explain more explicitly (as I cannot reproduce, I need more hints to fix)

Posted : 03 Dec 2015 21H52

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

I have a monitor attached (1920 x 1080) to my computer.

When bringing the browser window to this monitor I do not experience the issue. However when it is on my smaller screen (1600 x 900) this issue occurs:

As you can see there are 7 attachments, and I only can see 1.

I was able to reproduce the problem on the 1920 x 1080 screen. So my issue isn't solved. I am on v5.1.4 btw.

Posted : 03 Dec 2015 22H15

babynus

(@babynus)

Posts: 14957

Main Contributor Admin

Can you show print screen with the 7 ataached files
Maybe something in the name or else xould give me a hint...

This issue is still very strange to me : I cannot reproduce on my PC, using default resolution of 1600x900 (the one facing issue on your side)

Posted : 04 Dec 2015 10H56

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

I've attached before and after pictures.

The name of the file being attached is: harga-tv-lg.jpg

Posted : 07 Dec 2015 17H32

babynus

(@babynus)

Posts: 14957

Main Contributor Admin

Could you explain the difference with the 2 screenshots ?
It seems to be the same project.
First screenshot is correct, but second is wrong.
What seem strange to me is that on wrong screenshot, firts attachment only display id #311.
But this id does not appear on other screenshot.
Could you explain why ?

Posted : 07 Dec 2015 21H51

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

The first screenshot is a screenshot prior to attaching a seventh file to the project.

The second screenshot is after I attach the 7th file.

The other six attachments can no longer be seen/downloaded and the attachment section is moved a bit off the screen and the notes sections has completely disappeared.

Posted : 07 Dec 2015 23H17

babynus

(@babynus)

Posts: 14957

Main Contributor Admin

Can you describe this 7th file ?
Complete name, size, mime type, ...

If possible, can you post it here (or send at suppor@projeqtor.org)

Posted : 07 Dec 2015 23H19

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

It is simply a picture of a tv.

Photo sent

Posted : 07 Dec 2015 23H39

mendo15

(@mendo15)

Posts: 61

Active Member

Topic starter

photo

Posted : 07 Dec 2015 23H42

babynus

(@babynus)

Posts: 14957

Main Contributor Admin

OK,
So, if it is an image, I guess you have somme issue with thumb generation.
Most likely, php user don't have write access to /projeqtor/files/thumbs folder (or no right to create that folder if non existing).
Or possibly some graphic library is missing.

In all cases, you must have some error loggued in projeqtor log file.

Posted : 08 Dec 2015 10H56

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