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Hi.
I want solution or advice for insert new Ticket by other system.
Example:
1. Guest contact me on my front website (I create this form) -> Automatic insert this contact to Ticket system.
2. cron check imap Support Email every 1-5 min and insert new Email to Ticket system.
You have solution or advice for this process?
When i develop this process finish. i will post to public for Share.
Thank you for excellent Project management 😆 .
Hi,
There is no system in Project'Or RIA to check IMAP emails.
You should develop this on your own, with PHP libraries.
An Cron import exists : any importable file (throught the import functionality) can be automatically imported if file is deposed on a defined directory, with normalized name.
You could use this functionality or at list examine its code to implement your own.
Have a look at the user manual for functional description and code in /model/Cron.php
I hope this will help you.
You helped me a lot.
Thanks for a great project.
😆