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Hello Babynus,
I am defining SLA delays via the [Delay for ticket] functionnality. The problem is that i can't define delays depending on the project, which is often the situation i am confronted to. How can i resolve this ?
Thank you 🙂
Hi,
You cannot reasily today.
Only way possible is to define different types and use then on corresponding project.
Request recorded as Ticket #1547 to define indicators at Project Level
Hi,
I already thought about applying the solution you proposed. But this will increase the number of tickets types and it will be difficult to manage this at a certain moment.
Anyways, thank you for the reply. I'll be waiting for this upgrade in the next versions 😉