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Hi,
I'm trying to "play" with email templates and i'm quite stuck on one thing, i'm trying to put the "creationDateTime" of a ticket in a mail but can't work...?
So i opened the F1 help and i can see that : in the template, user can use any property of the updated object to show in the mail, just use ${propertyName} for instance ${name} will display the name of the item, ${id} will display its id
so i tested to put ${creationDateTime} into my template but ... 🙁
Any idea ?
Hi,
so i tested to put ${creationDateTime} into my template but ... 🙁
But what ?
What is result ?
${creationDateTime} still displayed or replaced with blank ?
I've just tested, and it works fine...
My template :
My email trigger :
The email received :
Here is what i get :
check that there is no "hidden" html code in the field.
You can switch editor to html format or simply : cut text, copy is simple text editor (notepad), copy from text editor, paste on template.
I have something called "class=scayt-misspell-word", what is that ?
It is interaction of the spell checker...
Remove extra html.
You must have ${creationDateTime} in one single work in the html code
All right, thanks
Hm, one more question :
Can i display the name of the responsible of a project when i use "Ticket" event ?
A ticket depend of a Project, and i want to display the name of the project's responsible.
No, only information of the current item is available.
Ok, can you explain this note (in you F1 help) please ? looks like i don't understand well :
for properties referencing external item, such as idXxxxx, use ${nameXxxxx} to display name of item instead of its id for instance ${nameProject} will display the name of the project, as ${idProject} will display the id of the project
This meams that when you have a reference to an object, referencing another object, like idXxxx
> for instance idProject in Ticket
you can display the name of the references object instead of its id
> for instance name of the project
by using field ${nameXxxx} instead of ${idXxxx}
> for instance ${nameProject} to display the name of the project, ${idProject} would display the id of the project
Ok thanks for your help.