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Hello,
I have an other problem after upgrading. The mailing function is not correct; i have an error when trying to send the information mail after creating a ticket, activity or updating the status, etc.....
Can you help me?
Thank you
the log error is:
2011-07-31 15:09:24 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'AccessRight' returned more than 1 element
2011-07-31 15:09:24 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'AccessRight' returned more than 1 element
2011-07-31 15:09:24 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'AccessRight' returned more than 1 element
2011-07-31 15:09:24 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'AccessRight' returned more than 1 element
2011-07-31 15:09:24 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'AccessRight' returned more than 1 element
2011-07-31 23:00:03 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'StatusMail' returned more than 1 element
2011-07-31 23:00:03 ** ERROR ** Too many rows on StatusMail for element 'Activity' and status 'assigned'
2011-07-31 23:10:31 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'StatusMail' returned more than 1 element
2011-07-31 23:10:31 ** ERROR ** Too many rows on StatusMail for element 'Ticket' and status 'assigned'
2011-07-31 23:13:36 ===== TRACE ===== getSingleSqlElementFromCriteria for object 'StatusMail' returned more than 1 element
2011-07-31 23:13:36 ** ERROR ** Too many rows on StatusMail for element 'Activity' and status 'assigned'
Hi,
Issue is not due to new release.
It's due to your parametering.
Just check in "Mail on status change" sreen.
You should have some double entries :
check that you only have one line for each "element Type" / "status" couple.
Delete the extra ones and all should get back to normal.
Regards
Babynus.
thanks
Regards