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Hello,
I am trying using the API to get fully detailed information on an item, including past modifications (Ticket in this case).
Currently it does not seem possible to retrieve an object's history, but is this a possible evolution ?
Otherwise I saw the Template report plugin can allow quite some flexibility, would that be an option ?
For some concrete info, I am looking for information such as :
- date/time of every status change (not only the basic handled, done dates, etc.)
- date/time of last modification
Appreciate the help !
You can try API access on object History.
User filter on refType / refId
For instance for all changes on Ticket #1
https://yourserver/api/History/search/refType=Ticket/refId=1
or only for status change on Ticket #1
https://yourserver/api/History/search/refType=Ticket/refId=1/colName=idStatus
Hi,
Yes indeed, I had made a mistake configuring access rights on my test server.
Now I can find the field "lastUpdateDateTime" which is returned in the API on Ticket.
Thanks also for the tip on adding 'colName' for filtering of the History elements, very practical 🙂