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[SOLVED] Ticket typ...
 
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[SOLVED] Ticket type

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 BILA
(@lsigroup)
Posts: 304
Contributor
Topic starter
 
[#6192]

Hi,

Is it possible to mask some ticket type to certain profiles in ticket screen (for selection) ?


 
Posted : 16 Aug 2019 16H11
(@babynus)
Posts: 14952
Member Admin
 

Yes.
On profile screen, use the "restrict type" button to restrict for any type on any object class
(on the restrict type selection, if none is checked all are displayed, if somle are checked only thoose ones are displayed)

By default, this selection will only forbid users with this profile to enter tickets (or else) with other types.
The will still see tickets with other types, but this can be changed with global parameter "restriction on types by profile hides items"


 
Posted : 16 Aug 2019 17H08
 BILA
(@lsigroup)
Posts: 304
Contributor
Topic starter
 

Really nice feature, thanks


 
Posted : 16 Aug 2019 17H39
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