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Hello!
I look into Projeqtor functionalities as we would like to offer our users the possibility to declare issues easily.
I saw Projeqtor is offering IMAP to tickets creation, as well as a plugin to create them from Telegram. Is there a native way to provide public users a configurable form with custom fields available in our tickets (Contact reason, priority, etc...) that they could fill and submit, thus creating the ticket on our, logged, admin side ? Something like a helpdesk interface.
Thank you very much,
Hi,
You can give access to ProjeQtOr for users that will only add tickets.
You should just give them access to "Ticket simple' (a simplified screen to enter tickets)