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Plugin Livemeeting ...
 
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Plugin Livemeeting Button doesnt work

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(@norbertd)
Posts: 68
Active Member
Topic starter
 
[#5356]

Hello

i have bought the plugin livemeeting. i can start the Meeting and mostly all functions are available at the first call. after the Second call the Buttons have a different look (see attachment). but in both cases the Buttons in the upper right (save and stop the Meeting) are not working and i must the Close the browser because the application wants that i save which i couldnt do.

thanks
Norbert


 
Posted : 11 Aug 2018 13H03
(@norbertd)
Posts: 68
Active Member
Topic starter
 

addtional:

i get this message if i use Screen customization on the form Meeting

Some screen customizations are not consistent any more with current version :
- Meeting
Screen customizations have been fixed automatically 😉


 
Posted : 11 Aug 2018 14H38
(@babynus)
Posts: 14952
Member Admin
 

Hi,

I cannot reproduce the issue.
Can you please try again after cleaning browser cache ?

If issue persists, please post here any error logged on browser console and/or in projeqtor log file.
Can you also decribe step by step your use case (possibly I don't use the same way)

At last please post file projeqtor/model/custom/Meeting.php so that we can analyse it.
(It don't think customization is source of issue as I also tried it)


 
Posted : 11 Aug 2018 16H37
(@norbertd)
Posts: 68
Active Member
Topic starter
 

i have cleaned the browser Cache. no Change in behavior

description what i have done
i have installed the plugins Screen customization, kanban, live Meeting, backup, autoinstall
then i have created a Meeting and i have pressed the start Meeting button.

by the way Kanban doesnt Show the activities now. (by the first call i have seen my activities in the columns)
i have updated to 7.1.4. no Change.


 
Posted : 11 Aug 2018 17H24
(@norbertd)
Posts: 68
Active Member
Topic starter
 

correction: Kanban is working. i see my activities now


 
Posted : 11 Aug 2018 17H26
(@norbertd)
Posts: 68
Active Member
Topic starter
 

the activities in the KAnban are disappeared after i have invoked the Meeting Screen.
after reconnect the avctivities are normally displayed


 
Posted : 11 Aug 2018 17H35
(@babynus)
Posts: 14952
Member Admin
 

Hi,

I just tested with same plugins on V7.1.4 and still cannot reproduce the issue.

Could you please check for errors in browser console (F12) and report them here ?
thanks.

NB : could you also tell which browser you are using ?


 
Posted : 11 Aug 2018 19H59
(@norbertd)
Posts: 68
Active Member
Topic starter
 

Internet Explorer 11

F12 Konsole Message
SCRIPT16389: Unbekannter Fehler.
Datei: ckeditor.js, Zeile: 101, Spalte: 478


 
Posted : 11 Aug 2018 20H19
(@norbertd)
Posts: 68
Active Member
Topic starter
 

with Firefox both Buttons are working and if i Switch in the Meeting to kanban instead of Action / decision /questions i see my activities.
everthings Looks good


 
Posted : 11 Aug 2018 20H24
(@babynus)
Posts: 14952
Member Admin
 

Hi,

To fix on IE, add 1 line after line 4113 in projeqtor/view/projeqtor.js, like this : (line to add is the last one)

function CKeEnd(CkHeight,numEditor) {
  if (doNotTriggerResize) return;
  if (! dojo.byId('ckeditorObj'+numEditor)) return;

 
Posted : 12 Aug 2018 0H34
(@norbertd)
Posts: 68
Active Member
Topic starter
 

no Change. with Firefox still working


 
Posted : 12 Aug 2018 1H39
(@babynus)
Posts: 14952
Member Admin
 

Did you clean browser cache ?
Do you still have error in browser console ?


 
Posted : 12 Aug 2018 3H02
(@norbertd)
Posts: 68
Active Member
Topic starter
 

browser Cache is deleted
error message see attachment

thanks
Norbert


 
Posted : 12 Aug 2018 11H00
(@babynus)
Posts: 14952
Member Admin
 

Hi,

I just faced this issue on anoter workstation : it seemed the plugin was not detected as correctly installed.
Just reinstalling is worked fine.
I'm not sure it is your use case, but could you please try a,d re-install liveMeeting plugin ?


 
Posted : 12 Aug 2018 19H07
(@norbertd)
Posts: 68
Active Member
Topic starter
 

i have reinstalled it. no change


 
Posted : 12 Aug 2018 19H30
(@babynus)
Posts: 14952
Member Admin
 

Strange, I cannot reproduce.
It works fine for me on IE11.

Do you have any plugin / extension / module on your IE ?
If so, could you try and disable all ?

Also try and axplain your use case step by step.

If I understand the begining :
-select meeting icon
- select a meeting
- click on "start meeting" :here, if I understand, display is correct...
- and then whet do you do ? quit live meeting ? how ?
please detail so that I can try and reproduce.


 
Posted : 12 Aug 2018 22H08
(@norbertd)
Posts: 68
Active Member
Topic starter
 

Strange, I cannot reproduce.
It works fine for me on IE11.

Do you have any plugin / extension / module on your IE ?
If so, could you try and disable all ?

Also try and axplain your use case step by step.

If I understand the begining :
-select meeting icon
Yes
- select a Meeting
Yes
- click on "start meeting" :here, if I understand, display is correct
No in the Kanban columns are no activities (But there Must be two activities which are Shown in the kanban form)
- and then whet do you do ? quit live meeting ? how ?
I Press the button in the Upper Right corner (caption is „stop Meeting“ which should leave the livemeeting, but nothing happens
When i use Firefox and i Press that button the livemeeting Form is closed
please detail so that I can try and reproduce.


 
Posted : 12 Aug 2018 23H34
(@norbertd)
Posts: 68
Active Member
Topic starter
 

Later on i am Looking for IE Extension.


 
Posted : 12 Aug 2018 23H35
(@norbertd)
Posts: 68
Active Member
Topic starter
 

deactivating IE Extensions has no effect.
I have tested a second Installation of IE on our Terminal Server with the same behavior.


 
Posted : 13 Aug 2018 11H04
(@babynus)
Posts: 14952
Member Admin
 

What is the exact version of IE ?
On which OS ?
Do you use some compatibility mode ?


 
Posted : 13 Aug 2018 11H31
(@norbertd)
Posts: 68
Active Member
Topic starter
 

What is the exact version of IE ?
11.0.9600.18053
On which OS ?
Win 8.1 Pro
Do you use some compatibility mode ?
No


 
Posted : 13 Aug 2018 11H41
(@babynus)
Posts: 14952
Member Admin
 

Hi,

I just tested with same versions as yours.
Had Win 8.1 run on VM, with IE 11.0.9600
(only patch level different from yours)

All works fine on my side.

So it can be : server issue or side effect of extensions.

To check server side issue, please test your use case on https://test.projeqtor.org.
You can use account admin/admin
Do you reproduce on this instance ?


 
Posted : 13 Aug 2018 15H47
(@norbertd)
Posts: 68
Active Member
Topic starter
 

on your instance it works fine.
on my instance with Firefox it works fine.
only on my instance with IE it doesnt work.

i have also installed the plugins KANBAN and the LIVeMeeting on my second Installation on the same Server. Same effect.


 
Posted : 13 Aug 2018 16H18
(@babynus)
Posts: 14952
Member Admin
 

OK, as it works fine on our test instance, it seems to be a server side (or network) issue.

What is the configuration of your server :
- OS
- Apache version
- PHP version
- MySql Version

Do you have any network devides between you and your server (proxy, firewall, VPN, ...) ?


 
Posted : 13 Aug 2018 16H30
(@norbertd)
Posts: 68
Active Member
Topic starter
 

OK, as it works fine on our test instance, it seems to be a server side (or network) issue.

What is the configuration of your server :
- OS
Ubuntu 16.04.3
- Apache Version
Apache 2.4.29
- PHP Version
7.1.13
- MySql Version
5.7.20
Do you have any network devides between you and your server (proxy, firewall, VPN, ...) ?
azure Firewall


 
Posted : 13 Aug 2018 17H00
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