Only ADMIN user account works.

First try and clean browser cache.
Then, search for errors in the log file and in the browser console.
Report any error here.

Did what you said.

And ? ....
Any error on log file ?
Any error on browser console ?

I can't seem to upload the log files. The page keeps telling me page cannot be found when I submit a log with *.txt

I will try again.

Here is another log

There is another log that is 1.6MB but it won't let me upload this.

In the log file I can see call to url :

/Project-Management/tool/adminFunctionalities.php?adminFunctionality=updateReference&element=function%20item()%20{%20%20%20%20[native%20code]}&destinationWidth=48&destinationHeight=0&isIE=

This is considered as a hack attempt and rejected.
Did you modify code in some point ?
If not, do you remember what you did when this error occured ? (2016-02-07 10:28:39)

For your connections, users are connected using Remeber Me function.
Maybe there is a cokkie issue.
Please try and clean cookies.

No code was changed from what I know. I downloaded the zip file.
* I disconnected all users.
* I then uploaded all files straight into the server.
* I then used ADMIN to update.
* When I told my users to try they all said it just hung.

We have cleared all cookies, caches, web history and passwords and this does not fix the issue.

And do users have error in Browser Console ?
Which browser are they using ?

None of the users get an error message on screen. The program just shows the splash screen and the spinning circle saying "Loading ..."

We have tried it on IE11, Edge, Google Chrome and Firefox. We get the same issue for each one.

Can you please open the browser console (F12, and select "Console" tab, works on mst browser).
Then check for any issue.

If no issue, go to "network" tab (still in dev tools), replay connection, look for last request send and post here response for this request.
Thanks.

In Console tab the following information is displayed

dojo.js:15 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check http://xhr.spec.whatwg.org/.
dojo.js:15 exception in animation handler for: beforeBeginlang.extend._fire @ dojo.js:15
dojo.js:15 TypeError: Cannot read property 'offsetHeight' of null(…)lang.extend._fire @ dojo.js:15
dojo.js:15 TypeError: Cannot read property 'getValue' of undefined(…)(anonymous function) @ dojo.js:15
dojo.js:15 The XMLHttpRequest progress event property 'position' is deprecated. Please use 'loaded' instead.

In network tab

Very weird.
There is an issue, but it seems to be internal dojo, linked to lanuage use.
What language is configured for the users ?
What is the local of the browsers ?

What language is configured for the users ?

All English from what I understand. Everything was working perfect without any issue until the upgrade.

What is the local of the browsers ?

Not sure what you mean here, but if you are asking the location of my users, all in Australia.

Hi there,
Just wondering if there are any updates or any further questions you may have or a possible solution to this problem.

Difficult to investigate without any error logged and not reproducing.
Would it be possible to get a login to try connection to investigate ?

Yes this is possible, but how do I provide it to you and also have security so that no one else logins in with details.

post as private message (small icon below my profile icon)

Posted private message as requested.

Thanks.
I could try cconnection but received message "invalid login parameter".
This means that user or password you provided is incorrect.
Could you check the message you sent ?

Hi,

Thanks, I could reproduce on your platform.
It gave me a hint, but I could not reproduce on any of my platforms.

Could you try and comment line 306 in /view/main.php :

        echo 'hideShowMenu();';

like this

//        echo 'hideShowMenu();';

It should be a workaround (but I cannot still explain why it fails to work for you as it was not changed in latest version.)

I did this and it logged me in but then I get the following error message and it freezes on loading the page. and Gives me this fatal error message "Fatal error: Maximum execution time of 30 seconds exceeded in /home/iconicprod/public_html/Project-Management/model/persistence/SqlElement.php on line 1724"

Here is the attached image of what I see now.