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[SOLVED] V8.3.2 : sent mails list empty

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jmmbb
(@jmmbb)
Posts: 561
Contributor
Topic starter
 
[#6495]

Hello,

we just upgrade to V8.3.2 and now, sent mails list (tools/sent mails) is empty.

Regards,


 
Posted : 12 Feb 2020 12H34
jmmbb
(@jmmbb)
Posts: 561
Contributor
Topic starter
 

Corrected in 8.3.3.

Edit :
Not really, only restricted list is displayed.
When no filters is active, it seems that list is too big to fit...


 
Posted : 12 Feb 2020 13H17
(@babynus)
Posts: 14952
Member Admin
 

Hi,

Then is a security improvments on V8.3 : access to emails is controlled through "access to data (project dependent)".
So users may only see emails sent that concerns their project.
You should have a reader+ right to see all emails.

Please note that giving "update" rights on this screen won't be taken into account : all emails are "readonly"
-


 
Posted : 12 Feb 2020 13H21
jmmbb
(@jmmbb)
Posts: 561
Contributor
Topic starter
 

Project filter seems to be applied on mail list.
but this is nonsense because filter is not correct with list.
ie : i select a project and list display mails on other project or admin mail for connexion information to user. For another project, list display nothing...


 
Posted : 12 Feb 2020 13H28
(@babynus)
Posts: 14952
Member Admin
 

Project filter seems to be applied on mail list.

Yes, I confirm.
If project selector is active, only mails send for items of selected project, or mails send for no project (mails for reports) are displayed.

e : i select a project and list display mails on other project or admin mail for connexion information to user. For another project, list display nothing...

I cannot reproduce.
Can you post a screenshot as an exemple.


 
Posted : 14 Feb 2020 17H05
jmmbb
(@jmmbb)
Posts: 561
Contributor
Topic starter
 

List ok with filter :

list KO with no filter :

Request can't stop, no result returned, nothing in log.


 
Posted : 14 Feb 2020 19H12
(@babynus)
Posts: 14952
Member Admin
 

Check log file : if any error post it here

Check browser console : if any error post it here

If no error found, open browser console and go to tab "network"
Enter a filter on jsonQuery
Open email list that fails.
On network tab, select last jsonQuery.php request.
On right part, select tab "response"
Copy response here.

Thanks.


 
Posted : 16 Feb 2020 2H59
jmmbb
(@jmmbb)
Posts: 561
Contributor
Topic starter
 

Hello,

Log file : empty

Console Firefox jointe :

JSONQuery :


 
Posted : 09 Mar 2020 12H12
(@babynus)
Posts: 14952
Member Admin
 

This is due to emails send with V8.3.3 that has an issue on title.
The titles of these emails have line breaks, and this leads to the issue you face.
Ticket #4533 recorded.

To fix the issue, you can also delete these "emails sent" :

DELETE FROM `mail` where mailTitle like '%###PROJEQTOR###%'; 

 
Posted : 10 Mar 2020 13H44
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