Our professional services
To ensure optimal use of ProjeQtOr, we offer professional services.
All our services
All our services
Hosting
Secure your data
Installing ProjeQtOr may require skills and infrastructure that aren’t always available internally.
With our SaaS offering, you immediately benefit from a high-performance, operational, and maintained instance, without any technical constraints. Your dedicated database is backed up daily and remains recoverable at any time: you thus retain complete control of your data, without the risk of dependency.
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Subscription-based service that allows you to benefit from a ProjeQtOr instance in SaaS (Software As A Service) mode without worrying about installation and maintenance.
This service includes all installation and technical maintenance of the instance.
- Installation of your ProjeQtOr instance on ProjeQtOr servers
- Initial configuration with default settings
- Configuration of email sending
- Hosting on the projeqtor.org domain
- Provision of a subdomain for direct access to the application
- HTTPS access (SSL encryption)
- Hosting on dedicated servers maintained by the ProjeQtOr team
- Location in Scaleway data centers located in France
- Unlimited traffic
- 24/7 availability guaranteed by Scaleway, providing the IT infrastructure
- Maintenance outside of usage periods (nights or holidays)
- Import of your data (existing database) upon installation for a minimum 3-month subscription
- Data return at the end of the contract (database dump, files, documents)
- Dedicated database,
- Daily backups,
- Preservation of the last 7 backups,
- Provision of database export on demand,
- On-demand restoration.
Except for the “dedicated server” level of the offer, no direct access to the database can be provided to the customer.
- Files on disks in RAID 1 (mirrored) or RAID 5 (striped),
- Global file backup (daily differential backups),
- No individual restore possible,
- Restore in case of major failure.
On-demand upgrade to a new community version
These upgrades are included in the pricing plans, at no extra cost.
All plugins distributed by ProjeQtOr are available for hosted instances, at no extra cost.
- Upon simple request, the desired plugins are made available on the client’s instance (an operation by the instance administrator is then required to finalize the deployment of the plugin).
Support
ProjeQtOr offers free support through its website forum. However, this community support does not guarantee a response time, and discussions are conducted only in English.
To ensure reliable and responsive support, we offer a professional support service with a commitment period. This service covers ad-hoc technical and functional assistance for the entire duration of your subscription.
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A dedicated project will be opened within the ProjeQtOr track database to submit and monitor requests.
The number of users authorized to contact support is limited to 10% of users.
The client will specify the information of users authorized to contact support.
A response time of 1 business day is guaranteed.
A resolution of critical issues (solution or workaround) is guaranteed within 3 business days.
Critical fixes will be delivered via patches.
Other fixes will be integrated into a future community version or patch.
Access to the subscription service for automatic updates is available.
Subscription
ProjeQtOr is updated every three months with a new, evolving version, enriched with interim fixes as needed.
Our team fixes issues as they are discovered and releases a patch version as soon as a major bug or numerous minor improvements are available. Thanks to the current quality of the software, these patches are becoming increasingly rare: some useful improvements may therefore take some time to reach you.
With a subscription, you benefit from fixes as soon as they are validated and stable, without waiting for the next version.
More details
Receive updates at your preferred frequency.
- Delivery Channel Selection: Stable Version or Release Candidate
- Manual or automatic updates of release versions depending on the channel selected
- Manual or automatic patch updates for your current release version
- Automatic updates scheduled at your chosen frequency and time
- Tracking of available updates: revision numbers, files, and related tickets (tracked on our database)
Tracking of completed updates: revision numbers, files, and related tickets (tracked on our database)
Contribution to supporting the development team
- Your subscription supports the development team’s efforts to provide frequent releases and all necessary fixes
Subscription message removal
- Subscribing allows you to remove the informational message that appears on the login page.
- Displaying this message does not block any ProjeQtOr functionality. This is just a reminder for users who may not always be aware that they are using an Open Source product that is funded solely by subscriptions to its services.
Training
A flexible training offer tailored to your needs
Our training catalog is structured around independent modules, each covering a specific aspect or feature of ProjeQtOr.
These modules can be taken individually or combined to create a customized learning path.
If any participants you wish to enroll in our training courses require specific accommodations, please contact us directly.
Discover our ProjeQtOr training courses
Or, check out our upcoming inter-company sessions now and register according to your needs.
Plus de détails
Some indicators and statistics
387 days of training provided
1726 trainees trained
99% of trainees reported being generally satisfied with the training they received,
65% of trainees reported being very satisfied.
The certification was awarded under the category “Training Activities.”
Qualiopi certification guarantees the quality of our training programs and allows you to benefit from public or pooled funding.
Qualiopi & Disability Contact: Alain Fourastié
- Day-long training sessions are offered, preferably conducted on-site, using the logistical resources provided by the client (room, video projector, computers for participants).
It is the client’s responsibility to ensure that people with disabilities have access to training under the best possible conditions.
The number of people attending the presentation is limited to 10.
- Upon request, and depending on constraints, remote training can be arranged. All needs will be assessed upon request. The number of people attending the presentation is limited to 10.
- Days are understood to be standard working days of a maximum of 7 hours, for example: 9am-12:30pm and 2pm-5:30pm
- The intervention dates are set according to the client’s constraints and the availability of the technicians.
- All materials are provided in digital format. No printed documents are provided.
During training sessions, concepts are addressed directly through the use of the tool.
More details
Indicators and statistics (2024)
387 training days done
1726 attendees
99% of attendees say to be globally satisfied by training courses
65% of attendees even say to be highly satisfied
ProjeQtOr is Qualiopi certified
- Day-based training sessions are proposed, preferably conducted on-site, using the logistical resources provided by the client (room, video projector, computers for participants).
It is the client’s responsibility to ensure that participants with disabilities have access to the training under the best possible conditions.
The number of participants attending the presentation is limited to 10. - Upon request, depending on constraints, remote training sessions can be organized. All needs will be assessed upon request. The number of participants attending the presentation is limited to 10.
- Training days are defined as standard business days of up to 7 hours,
for example: 9:00 AM – 12:30 PM and 2:00 PM – 5:30 PM. - Training dates are scheduled based on the client’s constraints and the availability of the trainers.
- All materials are provided in digital format. No printed documents are provided.
- During training sessions, concepts are addressed directly through the use of the tool.
If any participant you wish to register for our training sessions require specific accommodations to participate, please contact us directly.
Assistance
To provide you with occasional assistance, we can work on-site or remotely (via videoconference).
This service includes:
• Installation and configuration assistance
• Troubleshooting technical issues
• Troubleshooting functional issues
More details
- Daily services, which can be performed remotely or on-site:
For remote technical support, SSH access is generally required (to be defined according to the scope of the support).
For remote functional support, access is provided via any available means (video conferencing).
For on-site interventions, the logistical resources will be provided by the client, as needed. - Days are defined as standard business days of up to 7 hours, for example: 9:00 AM – 12:30 PM and 2:00 PM – 5:30 PM.
- Intervention dates are scheduled based on the client’s constraints and the availability of the technicians.
On-demand evolution
Numerous enhancements are planned on the ProjeQtOr development roadmap.
If you wish, you can sponsor an enhancement to ensure its early delivery. Your company may also have specific or confidential needs. In that case, you can order a custom enhancement.
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- On-demand development work is preceded by a quote, based on a need expressed by the client.
Providing a quote is non-binding for the client until it has been approved. - The expression of need can be very simple: email, reference to an existing ticket in the roadmap, etc.
The quote will detail the need and how it will be implemented in the application. - Given the minimal requirements for describing the need, only the quote serves as the definitive description of the requested development.
- Work begins upon receipt of the order validating the quote (which can be summarized as the signed quote).
- There are two types of development, depending on whether or not they contribute to the community: “private” or “community” developments.
- Updates are not included in the community version.
- Therefore, it is no longer possible to migrate to community versions to benefit from fixes and enhancements.
Integration of community updates and fixes can be ordered later (upon request), as can an upgrade (merge to a community version). - The quote will, where possible, include an option to configure the update or implement it as a plugin to overcome this limitation and make the custom version compatible with future community versions.
The updates are included in the community version.
The delivered version has then the ability to migrate to future community versions to benefit from community fixes and enhancements.
Because of the contribution to the community, this type of evolution benefits from a reduced price compared to private evolutions.
The choice between community and private evolution is defined in the quote, but the client can explicitly request a private evolution. Evolutions that are too specific to the client’s needs cannot be included in the community version.
The price includes the following services:
- Needs analysis
- Solution proposal (described in the quote)
- Implementation of the upgrade
- Testing
- Delivery
- Warranty covering the correction of any update-related issues reported within 2 months of delivery
The User Qlub
The Qlub of users is designed to create a link between the different users of ProjeQtOr as well as with the ProjeQtOr company team.
It allows users to share their experience using ProjeQtOr, to learn about upcoming features and new functionalities, but also to actively participate in the roadmap by suggesting future developments and prioritizing the tickets they want.
More détails
Participation in alternating monthly meetings on the following formats:
Webinar
- Feature presentation
- Technical focus
- Lessons learned
Roadmap
- New features in the latest version
- Upcoming version
- Discussions on prioritizing developments
- Details on the planned implementation of some features
Participation in the specification of the changes
- A project dedicated to Qlub members on our Track platform for adding and tracking change requests.
- Voting, specification, prioritization, and planning of Qlub changes during Qlub meetings.
- The ability to add notes to roadmap tickets to clarify the needs to be addressed.
Plugins
ProjeQtOr’s project management coverage is already among the most comprehensive on the market.
To go even further, we’ve developed several plugins that allow you to customize your instance and tailor it even more to your specific needs.
Discover, among other things, screen customization, report templates, GitHub integration, and the mobile interface.
More details
- Additional plugins are available to extend functionality for specific needs. These terms apply only to plugins distributed by ProjeQtOr on its own websites (projeqtor.org, projeqtor.com and projeqtor.net).
- Purchasing a plugin allows the purchaser to install it on one production instance and one test/validation instance (non-operational instance).
- Plugins are not distributed as open source. They are distributed as proprietary software. ProjeQtOr retains ownership of the plugins it distributes.
- Modifying a plugin without the explicit consent of ProjeQtOr is prohibited.
- Distributing (or redistributing) a plugin is prohibited.
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