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New version 11.3.2 not upgrading Software or Database

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(@iconic)
Posts: 280
Reputable Member
Début du sujet
 
[#9581]

Hi Guys,
I have downloaded the latest stable version of projeqtor V11.3.2.zip.  My current version is quite old at 8.5.0

I followed the steps to upgrade which isDeploy new version ;
- Unzip projeqtorVx.y.z.zip to the web server directory
(installing from existing version before V4.0.0, please take care that root directory name has changed)
- Connect as administrator : database will update automatically.
I did exactly as required, in I uploaded the zip file in my /public_html/

Then I extracted the files of projeqtorV11.3.2.zip from /public_html/ and it the screen said all files were extracted to /public_html/projeqtor/

However when I log into projeqtor with my admin password, nothing happens and the version still remains as 8.5.0

Your help is greatly appreciated.


 
Posté : 25/09/2024 7:58 am
(@babynus)
Posts: 14952
Membre Admin
 

Your previous version of projeqtor was is /public_html/projeqtor/ ?
Did the extract run correctly (sometime end message is "all OK", but no file was extracted because of access rights)

Check version deployed in /public_html/projeqtor/tool/projeqtor.php line 58

$version = "V11.3.2"; // Version of application : Major / Minor / Release


 
Posté : 25/09/2024 12:25 pm
(@iconic)
Posts: 280
Reputable Member
Début du sujet
 

My original files were and still are in public_html/projeqtor
There was no error message when I followed the instructions to upgrade.
I check the file you mentioned and it seems to have been upgraded.  See screenshot


 
Posté : 27/09/2024 1:15 am
(@babynus)
Posts: 14952
Membre Admin
 

You unzipped at /home/iconicprod/public_html
Are you sure it is you web document root ?
Generally, it  is /var/www/html ...

Try and rename this folder, if your projeqtor still runs, it's not the good directory
Check apache configuration / vitualhost definition


 
Posté : 03/10/2024 1:36 am
(@iconic)
Posts: 280
Reputable Member
Début du sujet
 

I cannot seem to do it. Do you offer technical support (paid or f course) to update my ProjeQtor? If Yes, how much would it cost?


 
Posté : 08/10/2024 1:55 am
(@cecile)
Posts: 160
Membre Admin
 

Hello,
I've sent an email to the address provided on your profile concerning your request.
Have a nice day.


 
Posté : 08/10/2024 11:13 am
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