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Problem with timesheet - Nothing appears

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(@holecekr)
Posts: 6
Active Member
Début du sujet
 
[#9580]

Hi, I don't know where I'm doing wrong, but when I click on the timesheet, the original page remains displayed. I have to resize the window to at least 1/2 width and click on the timesheet again. Only then will the correct display occur and I can maximize the browser window again.
Thanks for any help.
Radek


 
Posté : 24/09/2024 11:20 pm
(@marylene)
Posts: 592
Membre Admin
 

...the original page remains displayed.

What is your original page?
Does the behavior you are experiencing only occur from this page? All pages?
Do you have console errors on your browser? What do the projeqtor logs say? Do you have screenshots so we can better understand what is happening?


 
Posté : 25/09/2024 12:22 pm
(@holecekr)
Posts: 6
Active Member
Début du sujet
 

I launch the application, the homepage is displayed. I click on Projects - projects are displayed, I click on activities - activities are displayed, etc. I click on Timesheet - the original page remains displayed, the timesheet report is not displayed. I have to minimize the browser window (at least 1/2) and then I click on Timesheet and it shows the timesheet. Then I can maximize the window. This happens in Firefox, Chrome, Edge. Apparently this is a bug in the user profile as this only happens with my profile. When I log in as admin, everything works as it should (even with the window maximized). Is there any way I can reset my profile settings?

.
Error log is empty.


 
Posté : 25/09/2024 1:05 pm
(@babynus)
Posts: 14952
Membre Admin
 

Any error in browser console ?


 
Posté : 25/09/2024 4:11 pm
(@babynus)
Posts: 14952
Membre Admin
 

For information, if you want to wompletely reset your profile, you can try a db update :

delete from parameter where idUser=[your id];

But this may have unexpected side effects


 
Posté : 25/09/2024 4:13 pm
(@holecekr)
Posts: 6
Active Member
Début du sujet
 

from browser JS console:
Object { message: "Unable to load imputationMain.php?destinationWidth=2308&destinationHeight=786&isIE=&xhrPostDestination=centerDiv&xhrPostIsResultMessage=false&xhrPostValidationType=&xhrPostTimestamp=1727267252987&csrfToken= status: 0", stack: "_4c0@ https://www.firesw.cz/project/external/dojo/dojo.js?version=V11.3.2.0367:2:128515n_32d@https://www.firesw.cz/project/external/dojo/dojo.js?version=V11.3.2.0367:2:86423nEventListener.handleEvent*_325@https://www.firesw.cz/project/external/dojo/dojo.js?version=V11.3.2.0367:2:86909nxhr@https://www.firesw.cz/project/external/dojo/dojo.js?version=V11.3.2.0367:2:88207ndojo/_base/xhr/</dojo.xhr@https://www.firesw.cz/project/external/dojo/dojo.js?version=V11.3.2.0367:2:107514ndojo/_base/xhr/</dojo.xhrPost@https://www.firesw.cz/project/external/dojo/dojo.js?version=V11.3.2.0367:2:107951nloadContent@https://www.firesw.cz/project/view/js/projeqtor.js?version=V11.3.2.0367:1256:8nloadMenuBarItem@https://www.firesw.cz/project/view/js/projeqtorDialogMenu.js?version=V11.3.2.0367:134:16nonclick@https://www.firesw.cz/project/view/main.php#:1:49n", response: {…}, status: 0, responseText: "", xhr: XMLHttpRequest }
projeqtor.js:1592:19
Object { message: "Unable to load imputationMain.php?destinationWidth=2308&destinationHeight=786&isIE=&xhrPostDestination=centerDiv&xhrPostIsResultMessage=false&xhrPostValidationType=&xhrPostTimestamp=1727267252987&csrfToken= status: 0", stack: "_4c0@ https://www.firesw.cz/project/external/dojo/dojo.js?version=V11.3.2.0367:2:128515n_32d@https://www.firesw.cz/project/external/dojo/dojo.js?version=V11.3.2.0367:2:86423nEventListener.handleEvent*_325@https://www.firesw.cz/project/external/dojo/dojo.js?version=V11.3.2.0367:2:86909nxhr@https://www.firesw.cz/project/external/dojo/dojo.js?version=V11.3.2.0367:2:88207ndojo/_base/xhr/</dojo.xhr@https://www.firesw.cz/project/external/dojo/dojo.js?version=V11.3.2.0367:2:107514ndojo/_base/xhr/</dojo.xhrPost@https://www.firesw.cz/project/external/dojo/dojo.js?version=V11.3.2.0367:2:107951nloadContent@https://www.firesw.cz/project/view/js/projeqtor.js?version=V11.3.2.0367:1256:8nloadMenuBarItem@https://www.firesw.cz/project/view/js/projeqtorDialogMenu.js?version=V11.3.2.0367:134:16nonclick@https://www.firesw.cz/project/view/main.php#:1:49n", response: {…}, status: 0, responseText: "", xhr: XMLHttpRequest }
dojo.js:2:105699

 


 
Posté : 25/09/2024 4:31 pm
(@holecekr)
Posts: 6
Active Member
Début du sujet
 

I deleted the user parameters and the timesheet report works again when the window is maximized. The "switch to month view" button causes the problem. After clicking this button, the timesheet will stop working when the window is maximized.


 
Posté : 25/09/2024 4:40 pm
(@babynus)
Posts: 14952
Membre Admin
 

Then there must be an error logged on server side.
If not error is logged on projetor log, check for php error log or apache error log
I would gess it is a memory limit issue.


 
Posté : 25/09/2024 5:26 pm
(@holecekr)
Posts: 6
Active Member
Début du sujet
 

Thank you for providing support. I didn't find any error in the server log. However, this is web hosting, which can result in the mentioned lack of memory.
 


 
Posté : 02/10/2024 3:43 pm
(@pipobru)
Posts: 180
Reputable Member
 

I have some time a probleme (but pearps is not the same), timesheet page is not displayed. After some investigations i think the probleme is when a user change view from weeks to months and on the months view some lines are closed before.
For solve the problem i run directly in the databe a query for change default view from month to weeks for this user, and after all is ok.

Regards.
Bruno


 
Posté : 09/10/2024 10:56 am
(@holecekr)
Posts: 6
Active Member
Début du sujet
 

Can you please tell me which parameter for changing the display in the database you changed? I solved it by deleting all parameters. Changing (deleting) one parameter is definitely more effective.
Thank you.
Radek


 
Posté : 10/10/2024 9:25 am
(@pipobru)
Posts: 180
Reputable Member
 

hello,
my query: update public.parameter set parametervalue='week' where parametercode='imputationPeriodType' and parametervalue='month'
for unlook all users
Regards
Bruno


 
Posté : 10/10/2024 10:12 am
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