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SMTP ERROR: Password command failed

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(@glyridis)
Posts: 2
New Member
Topic starter
 
[#3874]

Hello everybody!

I'm trying to send e-mail to user and get the following ERROR:

2016-11-29 10:50:35.052 ..... SCRIPT .... ::1 /projeqtor/tool/sendMail.php
2016-11-29 10:50:35.061 ..... SCRIPT .... ::1 Page=sendMail.php
2016-11-29 10:50:35.113 ..... SCRIPT .... ::1 ->/tool/sendMail.php
2016-11-29 10:50:35.128 ..... SCRIPT .... ::1 sendMail_phpmailer
2016-11-29 10:50:36.724 ** ERROR ** Error sending mail
2016-11-29 10:50:36.724 ** ERROR ** SMTP Server : tls://hera.gsis.gr
2016-11-29 10:50:36.725 ** ERROR ** SMTP Port : 587
2016-11-29 10:50:36.725 ** ERROR ** Mail stored in Database : #6
2016-11-29 10:50:36.726 ** ERROR ** PHPMail error : SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
2016-11-29 10:50:36.726 ** ERROR ** PHPMail debug : 2016-11-29 09:50:35 CLIENT -> SERVER: EHLO localhost
2016-11-29 09:50:35 CLIENT -> SERVER: STARTTLS
2016-11-29 09:50:35 CLIENT -> SERVER: EHLO localhost
2016-11-29 09:50:35 CLIENT -> SERVER: AUTH LOGIN
2016-11-29 09:50:35 CLIENT -> SERVER: Zy5seXJpZGlzQGdzaXM=
2016-11-29 09:50:35 CLIENT -> SERVER: R0wyMTAzNjghIQ==
2016-11-29 09:50:36 SMTP ERROR: Password command failed: 535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6
2016-11-29 09:50:36 SMTP Error: Could not authenticate.
2016-11-29 09:50:36 CLIENT -> SERVER: QUIT
2016-11-29 09:50:36 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

2016-11-29 10:50:45.048 ..... SCRIPT .... ::1 /projeqtor/view/admin.php

my settings in global parameters are as per attached screenshot

Please, can anybody give me a hint??

Thanks in advance


 
Posted : 29 Nov 2016 13H12
(@babynus)
Posts: 14952
Member Admin
 

It seems the password does not fit the corresponding user.


 
Posted : 29 Nov 2016 13H24
(@glyridis)
Posts: 2
New Member
Topic starter
 

Thanks for your prompt reply.
I had checked almost everything but the obvious...
Problem is solved!!


 
Posted : 29 Nov 2016 13H41
 ravi
(@ravi)
Posts: 2
New Member
 

how can i view log file please answer


 
Posted : 01 Sep 2017 8H51
(@babynus)
Posts: 14952
Member Admin
 

in log folder or through administration screen (look at bottom right)


 
Posted : 01 Sep 2017 22H22
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