Notifications
Retirer tout
Ask questions
2
Posts
2
Utilisateurs
0
Reactions
1,081
Vu
Début du sujet
hello,
I set up a ticket inbox by activating the include attachments option.
When I send an email from an unlisted sender in my user table with an associated attachment, there is the creation of a ticket with the attachment available in the attached files section => that's great!
I would then like that when I receive another email for this same ticket, if this ticket is in closed status, its status is automatically changed to open status.
Any idea ?
regards
Gltmalo
Posté : 18 Juin PM 12:066
It could be a new feature...
Posté : 26 Juin AM 00:066