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Topic starter
hello,
I set up a ticket inbox by activating the include attachments option.
When I send an email from an unlisted sender in my user table with an associated attachment, there is the creation of a ticket with the attachment available in the attached files section => that's great!
I would then like that when I receive another email for this same ticket, if this ticket is in closed status, its status is automatically changed to open status.
Any idea ?
regards
Gltmalo
Posted : 18 Jun 2024 12H54
It could be a new feature...
Posted : 26 Jun 2024 0H10