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hello,
when import response by mail, there is two kind of content :
- response from user (important)
- signature and other non valuable content (as disclaimers...)
From within a single organization, it is possible to identify these content (ie : with marker on signature), so response can be cutted from marker.
This does not work for all mailer but can be helpfull when marge amount of users are in the organization.
For instance, in my organization, all signature are prefixed with [Bandeau BBR Sdis78], so if there is a parameter in global parameters to set such a filter, every mail will be cutted after this prefix.
So imported mail will be smallers and reading easier.
Regards,
Example of content imported (note that only important information is OK 🙁 ...) :
ok
[Bandeau BBR Sdis78]
Grade Prénom NOM
_Fonction_
_Sdis 78 – 12-14 rue Roger Hennequin_
_78190 TRAPPES_
_ _
_Adresse postale :
__Service départemental d’incendie et de secours des Yvelines __56 avenue de Saint-Cloud – CS 80103 - 78007 Versailles cedex_
_ _
Port : 06.xx.xx.xx.xx
Bureau : 01.30.13.xx.xx
Fax : 01.30.13.xx.xx
Mail : prenom.nom@sdis78.fr
www.sdis78.fr [ http://www.sdis78.fr/ ] / www.sp78.tv [ http://www.sp78.tv/ ]
[DAAF-DETOURE 2]
Ensemble, sauvons des vies.
Détecteur de fumée installé = Vie sauvée
Request recorded as ticket #4038
For information, GLPI use the same with tag line like :
=-=-=-=-= pour répondre par courriel, écrivez au-dessus de cette ligne =-=-=-=-=
Hi,
We have a tag to identify start of original message, but it is hidden.
The idea to also have instructions (to avoid deling part of original message) may be a good idea.
Ticket #4180 recorded