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Request: A field "Requestor [name]" in Tickets and Activites would be helpful
Case: We have in our projects a lot of different requestors. For different purposes we have to know on each request / defect who is requestor. E. g. we would like to select all request from on requestor or to reply to requestor once request is to be signed of or is delivered. Our requester never enter requests in the sense of a issuer; at the same time we always have to know who was the issuer. Hence we can't use issuer.
Solution proposal:
- Add a field "Requestor [name]" in Ticket and Activity. Values should (could) be derived from Contact to have a normed entry.
- If requestor is not listed in contacts, then a link should be applicabe to enter new contact.
Hi,
Requestor is added on Ticket on V1.5.
A requestor must be a contact.
No direct link stills exists to directly create a Requestor "on the fly" but it is planned (for all lists).
It is not a direct input of the name to allow cross references, and additional information to contact requestor : email, phone, ...
Does it make sense to you to add Requestor to Activities ?
For me it does not. A requestor is linked to a ticket. Then a ticket can be linked to an activity (for instance if request leads to an evolution). NB : links from Ticket to Activity is not implemented yet, but it is planned.
Do you agree to this point of wiew ?
Regards.
Babynus.
Hi Babynus,
solution sounds fine for me -- good starting point.
For my process it's fine to have requestor only on Tickets. As I learned from help manual, in other processes might be no ticket for reference. This led me to suggestion, to have this field as well in activity.
Klaus