Forum

Welcome to ProjeQtOr new Forum. We migrated old forum to the new website.
You will find all your posts here, with your usual account.
Just one point : you’ll have to reinitialize your password. Use “Lost password” feature.

adding customers
 
Notifications
Clear all

adding customers

10 Posts
3 Users
0 Reactions
1,790 Views
(@seminote)
Posts: 29
Active Member
Topic starter
 
[#9815]

We noticed that some users (regardless of profile, project rights, browser, cache files - we tested it on many cases and people with the same permissions and profiles, some can do it others can't) can't add a second and subsequent customer. Is this a mistake? Has anyone encountered such a problem?  


 
Posted : 16 Apr 2025 19H18
Maxca
(@maxime)
Posts: 274
Active Member Admin
 

Hello ??
Do you have any projeqtor log errors? log console errors? What version are you on?
Have a good day,


 
Posted : 18 Apr 2025 10H54
(@seminote)
Posts: 29
Active Member
Topic starter
 

no logs or errors are displayed, the only “symptom” is the suspension of the programme, the failure to save changes. We are using version v11 3.2


 
Posted : 18 Apr 2025 11H28
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

On which Screen do you face this behavior.
(I looked at your screenshot but can't remember a screen where we have Customer & Customer Type & Contact)
 


 
Posted : 18 Apr 2025 18H03
(@seminote)
Posts: 29
Active Member
Topic starter
 

this is ticket's field


 
Posted : 22 Apr 2025 10H10
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

There is no "Client" field on Ticket screen.
 

So you did customize Ticket screen ?
 


 
Posted : 23 Apr 2025 13H17
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

If you add field idClient (through customization) button Other clients will be visible for all users that can update the field Client.


 
Posted : 23 Apr 2025 13H23
(@seminote)
Posts: 29
Active Member
Topic starter
 

There is a customer and customer type field (at least I have this view). This is not true, because two Administrator profiles (the higher privileges are no longer there) have the same problem one administrator can and the other can't, that's why we addressed the problem, we can't find any correlation.


 
Posted : 23 Apr 2025 13H33
(@seminote)
Posts: 29
Active Member
Topic starter
 

 


 
Posted : 23 Apr 2025 13H34
babynus
(@babynus)
Posts: 14966
Main Contributor Admin
 

Hi,
But these fields are not standard, so you used customization.
I cannot access your own customization to understand what you did.


 
Posted : 23 Apr 2025 16H42
Share:

Scroll to Top